Contract to Cash Billing Specialist – Senior Process Associate – Polish – H

at  Genpact

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Contract to Cash Billing Specialist – Senior Process Associate – Polish – Hybrid Bucharest
We are looking for someone with previous experience and effective communication skills.

Responsibilities

• Execute billing and transactional orders, communicating with customers assuring comprehension of the invoices and partner concerns, enabling smooth payments process.
• Ensure on-time billing execution and billing accuracy.
• Support process improvements considering the local regulation/requirements, having deep understanding of countries specifics.
• Review and process requests for billing adjustments, issuing credit/rebill and manual invoices.
• Reconcile customer accounts.
• Support tax and invoice audits.
• Collaborate with multiple departments to tackle any upcoming emergencies.
• Support new system releases and improvement testing.
• Support and drive metrics.
• Create presentations and reports for the leadership.
• Works or helps and guides junior colleagues on difficult / escalation cases.
• Further tasks not involved in this Job Description that the immediate leader/manager assigns verbally or in writing.
• Accomplish all responsibilities in line with client compliance and integrity requirements.
• Create, update, revise, and submit standard operating procedures for approval.
• Follow the training plan set by management, complete it on time, and highlight potential risks for delays.
• Act as a backup or cross-trained for another process or scope of work.

Qualifications

Minimum qualifications

• Advanced knowledge of Polish, min. B2 .
• College or University degree in Finance/Economics or equivalent experience
• Proficiency in Microsoft Office applications (Excel, Word, PowerPoint) and MS Outlook
• Result oriented, strong attention to detail is a requirement
• Effective communication skills, self-motivated, ability to establish and handle multiple priorities
• Strong, passionate supporter of customer service excellence
• Teammate attitude
• Ability to be pro-active and to think “creatively”
• Self-starter, capable of working independently
• Capable of resourceful problem solving, while remaining customer-focused

Preferred qualifications

• Some experience in Finance is an advantage, experience in a multinational company
• Personal culture and ability to deal with the client properly
• High motivation and willingness to learn
• Ability to work under pressure in a dynamic environment
• Ability to work in a fast-paced environment
• Ability to be flexible and adapt to constantly changing priorities

What can we offer ?

• Attractive salary;
• Stable job offers - employment contract
• Work in a multicultural and diverse environment with employees from over 30 countries
• Genpact supports professional trainings and distinguished career development opportunities
• Free access to our award-winning learning platform
• Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such frauds include purchasing a ‘starter kit,’ paying to apply, or purchasing equipment or training.
JobSenior Process Associate
Primary LocationRomania-Bucharest
ScheduleFull-time
Education LevelBachelor’s / Graduation / Equivalent
Job PostingNov 11, 2024, 9:58:05 PM
Unposting DateOngoing
Master Skills ListOperations
Job CategoryFull Tim

• Execute billing and transactional orders, communicating with customers assuring comprehension of the invoices and partner concerns, enabling smooth payments process.
• Ensure on-time billing execution and billing accuracy.
• Support process improvements considering the local regulation/requirements, having deep understanding of countries specifics.
• Review and process requests for billing adjustments, issuing credit/rebill and manual invoices.
• Reconcile customer accounts.
• Support tax and invoice audits.
• Collaborate with multiple departments to tackle any upcoming emergencies.
• Support new system releases and improvement testing.
• Support and drive metrics.
• Create presentations and reports for the leadership.
• Works or helps and guides junior colleagues on difficult / escalation cases.
• Further tasks not involved in this Job Description that the immediate leader/manager assigns verbally or in writing.
• Accomplish all responsibilities in line with client compliance and integrity requirements.
• Create, update, revise, and submit standard operating procedures for approval.
• Follow the training plan set by management, complete it on time, and highlight potential risks for delays.
• Act as a backup or cross-trained for another process or scope of work