Contract to Cash Subject Matter Expert – Manager – English – Hybrid Buchare

at  Genpact

MINIMUM QUALIFICATIONS:

• Language level: English C1
• Relevant experience of SAP or other ERP project implementation experience is mandatory.
• Graduate with Basic Accounting Knowledge and analytical skills
• Good Leadership skills
• Minimum experience in CTC operations
• Should understand Operations KPIs
• Should have comprehensive knowledge customer onboarding process
• Ability to initiate & execute performance improvement plans
• Should have successfully completed performance improvement projects
• Ability to establish credibility and rapport with all key stakeholders, internal and client
• He/she should thrive in a fast-paced and ambiguous environment
• Should have done volume forecast & capacity planning
• Ability to handle pressure

PREFERRED QUALIFICATIONS:

• Strong written and verbal communication skills paired with excellent presentation skills
• Excellent analytical skills, excellent communication skills and the ability to communicate actionable analytical findings to a non-technical audience in clear and concise language
• Adept at learning and applying new data, analytics methods and technologies; Possess analytic curiosity to seek out and develop potential solutions and drive continuous improvement; motivated by challenging, complex problems

GENPACT (NYSE: G) IS A GLOBAL PROFESSIONAL SERVICES AND SOLUTIONS FIRM DELIVERING OUTCOMES THAT SHAPE THE FUTURE. OUR 125,000+ PEOPLE ACROSS 30+ COUNTRIES ARE DRIVEN BY OUR INNATE CURIOSITY, ENTREPRENEURIAL AGILITY, AND DESIRE TO CREATE LASTING VALUE FOR CLIENTS. POWERED BY OUR PURPOSE – THE RELENTLESS PURSUIT OF A WORLD THAT WORKS BETTER FOR PEOPLE – WE SERVE AND TRANSFORM LEADING ENTERPRISES, INCLUDING THE FORTUNE GLOBAL 500, WITH OUR DEEP BUSINESS AND INDUSTRY KNOWLEDGE, DIGITAL OPERATIONS SERVICES, AND EXPERTISE IN DATA, TECHNOLOGY, AND AI.

Inviting applications for the role of Contract to Cash Subject Matter Expert – Manager – English – Hybrid Bucharest
In this role, you will be working as Subject Matter Expert for a manufacturing client during transition, aiming transformation agenda success and new tool implementation. You are expected to have deep CTC domain knowledge which helps in picking right pain points and creating value through providing domain specific solutions.

RESPONSIBILITIES

• Leverage appropriate advanced and sophisticated methods and approaches to synthesize, clean, visualize and investigate data as appropriate to deliver analytical recommendations aligned with the business need
• Consult to identify risks and opportunities that impacts the performance of the business and convert them into analytical solutions and provide appropriate actionable insights
• Identify and convert new recovery opportunities through customer nuances, trending (deductions, payment etc.)
• Client Relationship management: constantly communicate with client and internal stakeholders to build a strong relationship that is essential for seamless delivery of services
• Operational excellence – governance, weekly utilization, project prioritization, team resource optimization etc
• Responsible for leading the design and implementation of an ERP solution-delivery of project deliverables including blueprints, functional and technical specifications, system configuration, testing, training, and go-live support
• Drive Digital implementations of new tools – troubleshoot issues and customize digital implementations.
• Share best practices with a customer and identify areas of improvement within processes (Credit, Billing, Collections, Dispute & reconciliation process)
• Identify & implement standardization within processes across the region
• Assess actual performance against standards to determine whether the team is on target to reach goals and takes corrective actions, as necessary.
• Responsible for leading the design and implementation of an ERP solution-delivery of project deliverables including blueprints, functional and technical specifications, system configuration, testing, training, and go-live support.
• Identify and drive process improvement opportunities, projects aligned with business initiatives and customer needs.
• Collaborates inside the company with members of the team, peers and Operations council, with the client stakeholders or other internal teams to accomplish the allocated objectives.
• Contributes to the procedure and process maps design and updated, ensuring the nuances and details are captured.
• Contributes to defining the KPIs of the process.