Contracts Manager

at  Safelab Systems

EXPERIENCE

• Minimum of 3 years’ experience of contract management or similar, ideally in an equipment service environment desirable
• Good knowledge of Health & Safety and experience in working in ISO9001:2000 environment

QUALIFICATIONS

• GCSE in Maths, English & Science or equivalent

IT SKILLS

• Microsoft Products: Word, Excel, Outlook & Explorer
• Any experience of the ACT database or SAGE software would be advantageous

ESSENTIAL DUTIES AND FUNCTIONS

Managing contracts from initial order to completed works, and any associated admin.

This includes:

• Liaising directly with clients
• Communication with and monitoring of the Safelab field-based engineer team
• Communication with site on scope and programme of works
• Ensuring works are completed fully on time and within budget
• Providing relevant & up to date information such as order acknowledgments, RAMS, skills matrix & insurance details
• Providing an initial contact point for customer queries, complaints & technical submissions, either providing a solution or escalating where appropriate
• Managing logistics for field service engineer test equipment
• Organising and monitoring of specialist sub-contract work
• Preparation for invoicing
• Having the ability to run multiple contracts at any one time

• Administrative tasks:

• Maintaining relevant records such as ACT database, diary & relevant spreadsheets

• Submission and distribution of engineer paperwork weekly