Contracts Manager

at  Servicenow

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description

WHAT YOU GET TO DO IN THIS ROLE:

• Review and negotiate customer sales agreements that meet the company’s requirements under its policies, including those for risk tolerance, while working collaboratively with the business team.
• Be a trusted business partner, responding in a timely and productive manner to requests from internal customers.
• Advise internal customers regarding company policies and processes with respect to customer sales agreements.
  Qualifications

TO BE SUCCESSFUL IN THIS ROLE YOU HAVE:

• Education: Law degree required.
• Experience: At least 3-5 years’ relevant experience negotiating technology agreements, including but not limited to SaaS or software licensing agreements.
• Sales Support: Demonstrated experience supporting a sales organization and closing deals efficiently in collaboration with business teams.
• Negotiation Skills: Excellent negotiating and influencing skills, and a talent for non-confrontational, win-win negotiations.
• Critical Thinking and Judgment: Exceptional critical thinker, who possesses strong business acumen and excellent business judgment; must be able to work independently, manage multiple priorities, and pivot between responsibilities in a fast-paced, high-growth environment.
• Communication Skills: Excellent verbal and written communication skills with ability to distill complex issues clearly and communicate well both one-on-one and in groups, and in internal and external contexts
• Practical Approach: A pragmatic, solutions-oriented mindset, with a focus on achieving results while maintaining legal and business integrity.
• Technical Skills: Proficient drafting and legal technical skills, with keen attention to detail.
• Global Perspective: Working knowledge or experience working in an international context.
• Revenue Recognition: Understanding of revenue recognition principals and their application in transactional contexts.
• Team Player: Strong ability to collaborate effectively with both local and international team members, fostering a cohesive, respectful and productive working environment.
• Continuous Improvement: A proactive attitude toward improving established practices, with a strong drive to innovate and enhance processes.
• Commitment to Development: A demonstrated interest in continuous professional development through both internal training programs and external academic or industry-related resources.
• English Fluency: The candidate must demonstrate full proficiency in English.
  Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!
  Additional Information