Control Room Operator

at  US Bank National Association

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

JOB DESCRIPTION

Operates and controls a computer by operating the console or on-line terminals in accordance with established operating routines. Manipulates controls in accordance with standard procedures to rearrange sequence of job steps to continue operations when individual units of the system malfunction. Monitors hardware operation and production and maintains operating records.

Position highlights:

• Computer Operator will primarily monitor US Remit workflow summary, deposit cuts, error queues related to lockbox processing and ensure that all transmission outputs are successful for all National Wholesale and Government Lockbox sites.
• Monitors hardware for production operations and records equipment downtime and capacity; maintains balancing and records sites’ total volume.
• The ability to identify and resolve/escalate basic hardware/software problems for the lockbox personnel.

Basic Qualifications

• Three to five years of experience as a computer operator

PREFERRED SKILLS/EXPERIENCE

• 1-2 years of lockbox US remittance experience
• Working knowledge of various operating systems and utility commands
• Thorough knowledge of the central console or on-line terminal operations
• Ability to identify and resolve/escalate basic hardware/software problems
• Effective interpersonal and verbal communication skills
• Knowledge of Lockbox processing application(s) (FIS RIDS)
• Some Knowledge of U.S. Bancorp policies and procedures
• Ability to research and manage multiple tasks and deadlines simultaneously.
• Ability to collaborate and communicate with Business Line Operational Leaders across multiple locations

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by la