Controls Consultant – Business Banking

at  Nationwide

As a Controls Consultant, you’ll be required to use your existing knowledge and skills to assess customer outcomes and reach a judgement on the appropriateness of the outputs. Your assessments will provide assurance of Business Savings customer interactions and outcomes with the primary objectives being to verify that good customer outcomes are being consistently delivered, specific and relevant regulatory or legal requirements are being met and that the Society’s policies and standards are being adhered to.
The role is within Business Savings, which is an end-to-end business area, supporting c7,500 customers, designing and providing products and services, developing systems, managing risks and controls, onboarding new customers and servicing accounts in our Operations team. This role will assess the quality of activity executed across the business.
At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job you’ll spend at least two days per week, or if part time you’ll spend 40% of your working time, based at our Northampton office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.
If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

ABOUT YOU

You will have prior experience within a business banking environment in an Economic/Financial Crime role, preferably within Quality Control or Assurance.

You’ll bring:

• A recognised qualification i.e a relevant ICA qualification.
• Experience of Economic/Financial Crime prevention within financial services.
• Business banking expertise.
• Due diligence experience in business banking
• A customer-centric mindset with a keen interest in promoting good customer outcomes and an understanding of how these fit with regulatory risk developments in the industry.
• An awareness of the Financial Services sector and the Regulatory environment that may impact outcomes including Consumer Duty.
• Excellent written communication skills will be essential as you will be providing reports on your findings.
• Great verbal communication skills as you will need to be able to justify your case gradings and discuss your rationale.
• Time management and organisational skills with a drive to achieve goals and in achieving the required standards to challenge for continuous improvement.

Our Customer First behaviours are all about putting customers and members at the heart of how we work together. You can strengthen your application by showing the behaviours that resonate with you, and how you might have already demonstrated these.

• Say it straight - This is about being honest and direct with good intent and saying what needs to be said in the room. It’s also about being clear, precise, and using language that we and, importantly, our customers and members can understand.
• Push for better - This is about aiming high and constantly looking for better in how we work together and serve our customers and members.
• Get it done - This is about prioritising what will have the greatest impact, being decisive and taking accountability for delivering on the end-to-end outcome.

We know applying for jobs can sometimes feel like you’re sending an application into a black hole. We review each application individually. So, it’s a good idea to call out your most relevant experience on your application to give yourself the best chance.

You’ll be completing quality assessments on processes and tasks executed within Business Savings , with a particular focus on Economic/Financial Crime prevention activities. You will feedback observations to individuals and management across the business, and where poor outcomes are identified, determine appropriate remedial actions and validate that these actions have mitigated the risks presented.
You’ll identify the root cause of poor outcomes and errors, and work with other key functions within the business to prevent future reoccurrence.
You’ll maintain competence by ensuring on-going continuous professional development and remaining aware of what good conduct and outcomes means. Developing, maintaining and adhering to the appropriate level of expertise in specialist areas relating to your role – including full knowledge of the relevant policy, process, products and key regulatory requirements.
You’ll help to develop and maintain professional business relationships by providing relevant feedback.