Coordination Support Administrator

at  East Sussex Healthcare NHS Trust

Are you a highly organised and proactive individual with a passion for supporting healthcare services? We are looking for a dedicated Coordination Support Administrator to join our dynamic Urgent Community Response (UCR) Team for a 6-month fixed term / secondment to support a pilot approach to care coordination. This vital role is key to the smooth and efficient delivery of urgent community care, enabling patients to receive timely interventions that prevent hospital admissions and support recovery at home. You will be at the core of our fast-paced service, coordinating patient visits and ensuring that our healthcare professionals can respond to urgent referrals with speed and precision.
As part of the UCR Team , you will play a crucial role in supporting the delivery of high-quality care, acting as the central point of contact for clinicians, patients, and external partners. This is a fantastic opportunity to be part of an innovative service that is making a real impact on patient care, improving outcomes, and reducing strain on acute hospital services.
Act as a key point of contact for the UCR service, managing urgent referrals, coordinating communication between clinicians, patients, and external services.
Provide comprehensive administrative support, including diary management, scheduling patient visits, and maintaining accurate records of patient care.
Prioritise and coordinate rapid response team activity, ensuring urgent cases are actioned swiftly and efficiently.
Use electronic patient record systems to track and update patient information, referrals, and outcomes.
Liaise with GPs, community services, and other healthcare professionals to ensure smooth communication and continuity of care.
Assist in the collection and reporting of data for service audits, performance monitoring, and quality improvement.
We are proud to provide ‘Outstanding’ care and be a great place to work
We provide safe, compassionate and high quality care to half a million people living or visiting East Sussex. We are one of the largest organisations in East Sussex, the only integrated provider of acute and community care in Sussex. Our extensive services are provided by 7000 + members of staff working from acute hospitals in Hastings and Eastbourne, three community hospitals in Bexhill, Rye and Uckfield, over 100 community sites and in people’s own homes.
In 2020 the Care Quality Commission rated us as ‘Good’ overall, and ‘Outstanding’ for being caring and effective. The Conquest Hospital and our Community Services are rated ‘Outstanding’. Eastbourne DGH rated ‘Good’.
In 2020, the Trust launched its ambitious ‘Building for our Future’ programme. This once in a lifetime programme aims to repair, redevelop and expand our hospitals, transforming the environment in which we provide care for generations to come.
Please refer to the job description attached.
If you have any questions about this position please do not hesitate to contact us

Please refer the Job description for details