Coordinator Administrative

at  RWJBarnabas Health

Req #: 0000172616
Category: Billing/Collections/Registration
Status: Full-Time
Shift: Day
Facility: Community Medical Center
Department: Patient Access Services

QUALIFICATIONS:

Required:

• 5 to 7 years hospital based experience preferred; prior facility /professional registration experience preferred
• HS Diploma/GED
• High level of interpersonal, customer service skills required
• Ability to multitask, coordinate onsite and offsite registration, knowledge of insurance rules, regulations and requirements

SCHEDULING REQUIREMENTS:

• Shifts Monday-Friday 8:30am-5pm
• Full-Time, Days

ESSENTIAL FUNCTIONS:

• Accurately performs all registration functions. (customer service, document collection/retention, registration, lobby, scheduling and clearance systems)
• Assist the Supervisor with oversight of the offsite registration and non-Patient Access service areas
• Assists the department with staff training and new hire orientation
• Assists with projects and roll out of processes
• Coordinates workflow with Patient Financial Services and Centralized Clearance/Scheduling office
• Courteously handles all problems and complaints/concerns, as it pertain to patients, staff and other hospital departments
• Ensures, proper clearance of accounts, productivity, POS cash, reports, clearance system alerts and re-educates/ coaches staff as necessary, with guidance from the Management team
• Identify areas for improvement and work with the Supervisor for re-education or update processes as needed
• Maintain and order supplies for the department
• Makes recommendations as to ongoing performance evaluation of processes and employees
• Monitoring of key performance indicators, reports, etc. to ensure high performance
• Performs other duties as assigned
• Works with departments to insure clearance and follow up on accounts. Cancellations, reschedules and account integrity, etc.

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.