Coordinator, Advancement Operations

at  Toronto International Film Festival

EDUCATION & EXPERIENCE

• Direct experience using CRM software such as Raiser’s Edge, Tessitura, Salesforce, etc.
• Experience with ticketing software such as Archtics, Titan, etc.
• Direct experience with database data entry and Microsoft Excel
• Experience in the definition, documentation, and reporting of philanthropic or membership campaigns is an asset
• Previous experience in an administration or operations role, or a position that liaises with multiple departments, is an asset
• An understanding of non-profit organisations’ communication tools and responsibilities is an asset

SKILLS

• Passion for data management and organizational effectiveness
• Excellent attention to detail, including across multiple systems
• Excellent organizational and time-management skills
• Strong database or data entry skills
• Strong understanding of the importance of precise and accurate data
• Strong critical thinking and troubleshooting abilities
• Commitment to professional feedback and development
• Adaptable to a flexible work schedule including occasional evenings and weekends

Shall include but not be limited to:

• Maintaining integrity of Advancement data in Ticketing and CRM systems (Archtics and Raiser’s Edge)
• Recording and processing daily account transactions including: building membership records, redemption of membership vouchers, and various requests from the membership or customer relations teams
• Building gift records in Raiser’s Edge for donations to Advancement revenue streams, including: online donations, third-party disbursements, invoice payments, and others
• Gathering missing information from members and donors when needed to support data integrity and/or operational requirements
• Regular auditing of intra- and cross-system data
• Providing support within Advancement Operations and across the wider Advancement department
• Support in the processing of 3-4 annual giving campaigns as well as monthly and one-off membership offers
• Troubleshooting and answering questions for the wider Advancement team on issues related to the Advancement CRMs and data, tax receipts, operational needs, and other deliverables
• Report Generation
• Produce ad-hoc lists as needed for department communications and campaign analysis
• Create and update revenue reports by extracting, cleaning, and analyzing data from Raiser’s Edge
• Tax receipt generation for TIFF donors
• Auditing and issuing tax receipts for eligible donations
• Awareness of TIFF best practices and CRA standards
• Compliance with required rules and guidelines
• AFP Donor Bill of Rights and AFP Code of Ethical Principles and Standards
• PCI (Payment Card Industry) regulations
• TIFF and HR policies and guidelines