Coordinator, Clerical P.M.& R.

at  White Plains Hospital

POSITION SUMMARY

Performs clerical and administrative duties for the PM&R department, including telephone coverage, message forwarding, taking and processing new patient information, scheduling patient appointments, coding patient visits, filing and retrieving records, photocopying records, following through on outside department requests for records, faxing information internally and externally and computer related functions. Performs other duties, including office management tasks, as assigned.

EDUCATION, TRAINING, LICENSURE AND EXPERIENCE REQUIREMENTS

• High School Diploma or equivalency required.
• Minimum of one-year office experience preferred.
• Computer literacy required.

INTERPERSONAL SKILLS

§ To be cooperative with all members of the team and to maintain positive interpersonal skills with patients and families.
§ Ability to work effectively with the varied populations on interdisciplinary issues.
§ Ability to work effectively with private physicians, hospital staff members, community agencies and other professionals.
§ Able to interact appropriately and effectively with the general public/patients/families.

ESSENTIAL PHYSICAL REQUIREMENTS

These include:
§ Full body motion
§ Manual dexterity
§ Eye-hand coordination
§ Extended periods of sitting, standing, bending, stooping and walking

ESSENTIAL MENTAL ABILITIES

§ Ability to concentrate for extended periods
§ Ability to work under stress
§ Ability to perform repetitive functions

ESSENTIAL SENSORY REQUIREMENTS

§ Ability to communicate to patients, staff, MD offices and others in person as well as on
the telephone.
§ Visual and hearing senses must be intact.

§ Greets, receives and interviews out-patients and in-patients in a professional manner.
§ Answers telephone, takes patient intake information, schedules and reschedules patient appointments, and assist in telephone administrative requests. Channels all calls and records telephone messages for staff in a professional manner.
§ Enters diagnosis codes, ICD codes, G-codes and procedure modifier codes into computer when assigned.
§ Finalize speech therapy accounts.
§ Handles all inquiries and requests from the Billing Department and Medical Records in an effective, efficient and professional manner.
§ Types and processes general correspondences and program material.
§ Oversees/photocopies as needed.
§ Oversees/organizes patient charts and records.
§ Oversees/orders and maintains office supplies.
§ Faxes information internally and externally as needed.
§ Scans patient-related documents into the electronic medical record.
§ Schedules outpatient appointments.
§ Maintains department files on the “rehab on stellaris” computer drive.
§ Posts G-codes where appropriate.
§ Finalize speech therapy accounts.
§ Performs other duties as assigned by the manager of PM&R department.
§ Assists staff in patient care when necessary (such as escorting patients, setting up table for modified barium swallow study, etc.).
§ Performs other duties as assigned.