Coordinator, Collections

at  FirstService Residential

JOB OVERVIEW:

Perform duties to manage a portfolio of communities and their related collections process in accordance with the association’s bylaws and established SOPs.

SKILLS & QUALIFICATIONS:

• Associate’s Degree in Accounting/Business or related field from an accredited college or university, and one to three years of Accounts Receivable/Collections experience; or equivalent combination of education and industry experience.
• Conduct business at all times with the highest standards of personal, professional and ethical conduct.
• Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies.
• May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
• Ensure all safety precautions are followed while performing the work.
• Follow all policies and Standard Operating Procedures as instructed by Management.
• Perform any range of special projects, tasks and other related duties as assigned.

DISCLAIMER:

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time

• Perform a comprehensive review of aging reports relating to delinquent accounts and assess late fees based on the community bylaws and company standard operating procedures.
• Run, suspend, and/or add/remove late fees, prepare collection notices.
• Review corresponding charges and reconcile accounts in accordance with established SOPs. Bill for any miscellaneous charges requested by the properties.
• Prepare transfer requests to correct account balances based on delinquent, prepaid charge code reconciliation and ensure timely clean up.
• Research inquiries and/or accounts as requested by managers, homeowners and/or associates from the Financial Reporting team then make the necessary entries/adjustments.
• Manage and maintain dashboard for assigned properties as it relates to collections. Populate required information in system and update late fee schedule. Maintain ticklers on associations profile, such as attorney information, collections policies, etc.
• Work closely with the Community Association Manager to ensure billing and collection efforts are completed in a timely manner. Assist CAMs with A/R issues/inquiries and ensure they are resolved in a timely manner.
• Prepare collection packages and correspondence for Attorneys per the direction of the Board of Directors. Review attorney status reports for a portfolio of communities.
• Adhere to quality assurance practices including tracking progress monthly. Notify A/R management of any practices that fall outside the standard operating procedures.