Coordinator, Customer Service - Corrugated

at  Atlantic Packaging Products Ltd

Reporting to the Customer Service Manager, the Customer Service Coordinator is responsible for providing inside sales/customer service support to new/existing customers.

QUALIFICATIONS:

• Post secondary education
• Proficient in MS Word and Excel
• Must be mathematically inclined
• Knowledge of Amtech a definite asset
• Strong/effective communication skills
• Good organizational skills and the ability to prioritize
• Must be a team player committed to maintaining desired service levels
• Exhibit a sense of urgency and be able to demonstrate the ability to solve problems in a fast paced environment
• Ability to present themselves in a professional manner
  Atlantic Packaging is dedicated to fostering an inclusive environment where all colleagues and customers feel valued and supported. We are committed to developing our team to reflect the diversity of our communities in which we live and work and seek applicants with a wide range of abilities. If you require accommodation, please contact HR@atlantic.ca.

• Act as a liaison between customer and production - tracking and communicating order status.
• Track and report inventory.
• Arrange shipping, invoicing, customs, scheduling, quality complaints, and tracks orders.
• Provide backup for the Production Assistant/Receptionist and the Material Coordinator.
• Provide back up for quoting.
• Work with sales representatives, production staff, and management on special projects requiring sales/service expertise.
• Work safely, reporting hazards and unsafe conditions, and takes all reasonable measures to protect themselves and their co-workers.
• Use and or wear personal protective equipment that the company requires to be used or worn.
• Work in compliance with the responsibilities as outlined in the Ontario Occupational Health & Safety Act and the Industrial Regulations and with the Company’s safe practices and procedures
• Other duties as required