Coordinator, Discounted Fare Programs

at  Capital Metro

WHO WE’RE LOOKING FOR

The Coordinator, Discounted Fare Programs reports directly to the Director, Revenue and Fares This position supports and facilitates the administration of discounted fare programs for those who qualify. The role will work to monitor, train, process improve, facilitate, and enable groups to have access to discounted fares where applicable. This position will also work closely with other internal groups such as Capital Projects, Enterprise Program Management, IT, Operations and Marketing and Communications, Legal, Finance. Public Safety, and Strategic Planning and Development.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Intermediate knowledge of accepted business best practices and procedures, and of related legislation.
• Intermediate knowledge of software development lifecycle, project management techniques and principles, current technology and trends and transit systems.
• Experience working with government or public transportation programs is preferred.
• Experience with data analysis tools and software.
• Ability to work independently, as part of a team and feel comfortable holding people accountable.
• Ability to plan, organize and direct the work of project consultants, contractors, and staff.
• Ability to work in a team environment in a matrix organization, partnering well with employees, management, users, business areas, vendors, contractors and undertake duties and tasks as assigned, without close supervision.
• Ability to communicate with diverse stakeholder groups, including the interpretation and administration of policies and procedures sufficient to implement, discuss, resolve, and explain to staff and stakeholders.
• Strong organizational and project management skills.
• Problem-solving skills and the ability to manage multiple tasks simultaneously.
• Self-motivated and seeking opportunities for continuous improvement of processes and skills.
• Excellent communication (written, verbal), presentation development and delivery, and interpersonal skills.
• Excellent analytical and strategic planning skills.

WHAT YOU SHOULD KNOW

CapMetro is deeply committed to building a workplace where inclusion is not only valued but prioritized. We are proud to be an equal-opportunity employer and committed to creating a welcoming and diverse environment. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, pregnancy, age, or any other protected characteristic as outlined by federal, state, or local laws. CapMetro makes hiring decisions based solely on qualifications, merit, and organizational needs at the time.
CapMetro is Austin’s regional public transportation provider. We’ve been around since 1985 and work every day to give residents, commuters, and visitors the best possible transit options available to match their busy everyday lives.
We’re always on the move, connecting people with jobs, schools, restaurants, shops, festivals, and other great places to hang out. In fact, we have more than 31 million boardings each year

Note: The duties and primary responsibilities below are intended to describe the general content of and requirements of this job and are not intended to be an exhaustive statement of duties.

• Aid in the implementation, auditing, and monitoring of discounted fare programs.
• Serve as the subject matter expert of the discounted fare programs, including the Unhoused Transit Pass Program, representing CapMetro at various functions and events.
• Manage discounted fare programs for eligible populations, including seniors, students, low-income riders, and individuals with disabilities in collaboration with the Manager of Fares and the Director of Revenue and Fares.
• Develop and conduct outreach strategies and initiatives to educate the community, increase awareness and participation in discounted fare programs.
• Engage with key stakeholders, including government agencies, community organizations, Marketing and Communications, external organizations, and clients to gather feedback and/or data and information to strengthen and improve the programs.
• Conduct field work and field visits to support and ensure compliance for the programs as needed.
• Manage and coordinate the daily operations of our discounted fare initiatives.
• Develop and implement processes to ensure efficient program delivery.
• Monitor program performance and prepare regular reports on usage and impact.
• Serve as the primary contact for program participants, addressing inquiries and resolving issues.
• Maintain accurate records of program participants, applications, and related data.
• Analyze data to identify trends, areas for improvement, and opportunities for expansion.
• Ensure program compliance with relevant laws, regulations, and policies.
• Prepare and submit required reports to funding agencies and stakeholders.
• Gather feedback from participants and stakeholders to inform program improvements.
• Assist in the development and implementation of new initiatives and enhancements to existing programs.
• Support Capital Metropolitan Transportation Authority’s Safety Management Systems (SMS) process by ensuring staff follows safety and security policies, considers safety in every action, and ensures safety and security concerns are reported.
• Perform other duties as required and/or assigned in support of CapMetro Strategic goals and Priorities, and ensure they are aligned with our Vision, Mission, and objectives.