Coordinator, Employment Services

at  Achev

At Achev, we believe that everyone deserves an equal opportunity to build a better life and a successful future. For more than 30 years, we have dedicated ourselves to helping diverse Canadians and newcomers achieve their full potential. Today, we are one of the largest providers of employment, newcomer, language, and youth services in the Greater Toronto Area. Our dedicated team of nearly 400 staff delivers a wide range of innovative, high-quality, and personalized programs and services that empower our clients to prosper and our communities to thrive.
We thrive in a OneAchev culture where collaboration and an integrated service delivery will positively impact Achev’s resiliency, agility, success, and growth.
Join us in helping diverse Canadians and newcomers achieve their full potential!
Achev’s latest Impact Report: www.Achev.ca

SUMMARY

Achev is a not for profit, progressive corporation operating from nine locations across the greater Toronto area. We enhance the self-sufficiency and effectiveness of diverse individuals and organizations by offering customized employment, language, settlement, youth, and career resource solutions.? As part of the Employment Ontario (EO) network we work with individuals, employers and communities to build the highly skilled, highly educated workforce that Ontario needs to be competitive.?
Based at Achev’s Brampton South location (7700 Hurontario Street), the ES Coordinator is required to support and supervise the ES team with daily operations pertaining to all Employment Service components, including all key principles that guide the service delivery model. The ES Coordinator will work with all team members to plan, implement, and evaluate service strategies and organizational operating/business plans, to achieve the target of overall employment service quality as per the Funder Agreement. The incumbent will also ensure professional operation and availability of all resources, information and tools necessary for the successful delivery of the full spectrum of ES services.

QUALIFICATIONS

• Completion of a College Diploma, a University Degree or a combination of equivalent and relevant experience
• A minimum of 1-2 years’ work experience in a managerial or leadership capacity
• Extensive knowledge of Employment Services with a minimum of 1-2 years’ experience in an ES coordinating role
• Extensive experience with Funder Case Management System (EOIS CaMS) and ability to learn new technology tools
• Knowledge of local employers, community service organizations and networks
• Proven experience in establishing and maintaining professional relationships with key community stakeholders
• Demonstrated ability to establish budgets and manage cash flow in accordance with organizational standards
• Proven strong leadership; effective management and team building skills
• Proficient written and oral communication skills in both English and French an asset
• Strong time management skills with a demonstrated ability to multi-task and prioritize effectively
• Demonstrated use of computer technology including Microsoft Office (Word, Excel, and Outlook), various web browsers, Internet networks,?and online employment tools?
• Ability to work a flexible schedule depending on program demands; evenings, weekends or split shifts as necessary
• Criminal Reference Check required
  We’re looking to welcome people to our diverse, inclusive, and authentic workplace. We especially welcome applications from members of racialized groups, Indigenous peoples, persons with disabilities, persons of diverse sexual orientations and gender identities and others with the skills and knowledge to productively engage with diverse communities. We are committed to a selection process and work environment that is inclusive and barrier-free. So, if you’re excited about this role or another one, please apply on our website - www.achev.ca

• Operational:
• Ensure all monthly and annual Employment Services contract expectations and program targets are achieved; Intake, Job Starts, Outcomes, Expenditures and other targets
• Coordinate, schedule and support all ES program activities in accordance with the IES guidelines/performance management standards including participant intake, case management, workshops/information sessions and participant workplace incentives
• Monitor quality and consistency of participant and employer file/record management; EOIS CaMS, CaseFLO, and other internal parallel data management system (One Client etc.).
• Staff Management:
• In consultation with the Manager of Employment Services, recruit, train and lead ES staff as necessary to meet performance targets while embodying the OneAchev culture
• Ensure timely completion of organization, site and program orientation/training for all new ES staff
• Provide direct formal and informal coaching/supervision/performance management for all staff at ES service delivery sites
• Conduct annual performance reviews with staff and provide recommendations for professional development
• Complete data entry of payroll information on a bi-monthly basis
• Manage vacation schedules, including sick and time off requests and ensure staffing gaps are monitored and filled
• Facilitate team meetings and arrange for development sessions that offer training, with the intent to expand employee goals in supporting clients
• Follow the disciplinary process as and when necessary, in accordance with ACHEV policies and procedures, including creating work/training and Performance Improvement Plans
• Conduct biweekly one/one coaching sessions with team members
• Financial Administration:
• Work with the?Manager/Sr Director to manage budgets and site cash flows in accordance with organizational and IES guidelines
• Monitor, manage and track expenditure of participant brokered incentives and client supports in accordance with quarterly budget allocations
• Complete timely submission to Accounts team for expenditure claims
• Program Reporting:
• Prompt and accurate completion and submission of quarterly service delivery progress reporting?
• Prepare monthly KPI and Financial Performance Reports for submission to Manager of Employment Services
• Ensure consistent communication with Manager of Employment Services with regards to ES program performance on a weekly basis
• Outreach/Service Coordination:
• Establish new and maintain existing professional collaborative relationships with key community stakeholders and youth networks with an eye to improving IES program awareness and service coordination efforts
• Represent ACHEV Employment Services; promote ES services to clients, employers, community organizations and networks in a professional manner
• Prepare and implement annual Outreach and Marketing plan to ensure consistent program visibility and relationship development within the community
• Lead innovation and planning ideas to support organizational vision and community needs
• Coordinate events that support marketing of services to the community, i.e. Client Appreciation, Employer Events
• Program Evaluation:
• Ensure consistent and thorough review of all CaseFLO, Power BI and other data reports to analyze site performance and implement service delivery improvements to enhance the overall ES client/employer experience
• Ensure consistent collection and review of participant and employer feedback
• Utilize participant/employer feedback, Funder reports and internal tools/reports to analyze program performance, to facilitate strategic planning and continuous improvement
• Other duties as required
• Site Maintenance
• Conduct monthly Health and safety audits of the site
• Arrange appropriate services that coincide with monthly maintenance of the site
• Ensure staff safety and security of site is maintained in accordance with organizations health and safety policies
• Report and prepare incident reports for any on site occurrences that impact client/staff safety
• Manage and report faulty equipment concerns that directly affect site functions
• Liaise with business groups and other community services that impact community safety
• Some traveling is required between sites ?
• Ability to continue operations under a Remote Delivery Model, as and when required.