Coordinator - Frontline Customer Service

at  YMCA NSW

Date: 18 Jul 2024
Location: Broken Hill, AU

Company: YMCA NSW

• Kick start your career with the Y
• Energetic and fast-paced working environment
• Full-time positing with flexible working hours

The rare opportunity has opened for an experienced and energetic Frontline Coordinator to join the team at The Y Broken Hill Integrated Wellness Centre and The Broken Hill Regional Aquatic Centre. The successful candidate will support the team and provide leadership where required.

ABOUT THE ROLE

The Frontline Coordinator is responsible for providing leadership, developing procedures and demonstrating a strong culture of excellent sales and customer service. This position incorporates a heavy sales element, which involves the development and implementation of sales processes to assist the Management Team to reach centre income targets. The role will also be responsible for managing our birthday parties including bookings and rosters.
The Frontline Coordinator oversees 2 teams comprised of Customer Service Officers as well as the Kiosk Supervisor. The Frontline Coordinator will oversee around 20 employees, primarily casual.
This position operates 19 hours in a front-facing role at the front desk, with the remaining hours to continuously monitor and improve membership, accounts, debtors and admin processes.
The successful applicant will be required to work a 38 hour a week roster, including occasional weekend work based on business needs.

TO BE SUCCESSFUL IN THIS ROLE, YOU WILL HAVE:

• Complete knowledge and understanding of reception, sales and customer service
• The ability to deal with a potentially busy and demanding environment
• Excellent interpersonal skills
• Computer skills and experience with Microsoft Word and Excel
• Current First Aid and CPR
• Working with Children Check
• Previous experience in a similar role