Coordinator, Guest Logistics (Winter) - Banff

at  CMH HeliSkiing

POSITION OVERVIEW

The Coordinator, Guest Logistics supports all logistics related to the transportation of guests between key meeting points and CMH staging areas. This role requires a keen eye for operational details, and an ability to problem solve and adapt to unforeseen circumstances
This is a seasonal position. The CMH winter season runs from November to late April. This position calls for schedule flexibility throughout the operating season.

MINIMUM QUALIFICATIONS

• Post-secondary education in a related field.
• 1-2 years of experience in a professional office setting.
• Class 5 driver’s license with clean driving record. Class 4 driver’s license, and experience driving in winter conditions, preferred.
• Experience as a tour guide or group leader, or equivalent experience in the service industry.
• Experience with high-end or luxury customer service, preferred.
• Experience in the ski industry, preferred.

COMPETENCIES, KNOWLEDGE, SKILLS, ABILITIES, AND OTHER QUALITIES

• Demonstrates integrity, discretion, and problem solving.
• Has demonstrated attention-to-detail, with accurate data-entry skills and abilities.
• Able to communicate in an effective and timely manner over the phone, in-person, and in written communication.
• Positive and collaborative working style with an ability to build meaningful relationships with key internal and external stakeholders.
• Proven ability to maintain confidentiality and professional working relationships with peers.
• Technical proficiency in Microsoft Office, as well as an ability to learn other relevant software platforms.
• Able to prioritize tasks in a complex and fast-paced environment with seasonal workload fluctuations and changing priorities.
• Confidence to interact with all levels of the company in a hub-and-spoke model in which many individuals are remote.
• Trustworthy, goal-oriented, respectful, and self-directed in completing the core functions of the role.
• Sees projects through to completion including follow-up on any identified issues.
• Strong sense of work ethic and accountability, with an ability to function well in a team environment and focus on team success.
• Effectively prioritize tasks, responsibilities, and goals; use goals to guide actions and create detailed action plans.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Coordinate all exchanges and transfers to and from CMH staging areas and key meeting points.
• Perform administrative tasks pertaining to guest transfers and exchange day operations.
• Monitor and process guest and lodge communications related to transportation.
• Coordinate the on-coach food and beverage program.
• Act as a point-person for seasonal Transfer Coordinator staff accompanying guests on the coach.
• Follow-up on guest inquiries with a solution-focused mindset.
• Problem-solve logistical changes and impacts from road closures and delays.
• Create exceptional guest moments as the first and last point of contact for the CMH experience.
• Help support implementation of CMH health and safety initiatives.
• Help support implementation of CMH sustainability initiatives.
• Train, participate in and provide support, as required, during emergency response situations.Support guests and employees in the field program during area visits, as needed.

OTHER DUTIES AS ASSIGNED

This position description is an overview of the scope of responsibilities for the role described above. With the evolution of CMH, the responsibilities of this position may change, as may the details that are associated with many of the tasks. During these times of change, this position requires the flexibility and willingness to accept new responsibilities and potentially transfer others.