Coordinator, Sales (Feed)

at  FFM Berhad

JOB SUMMARY

This role plays an important supporting function to the department by developing and sustaining an order-processing management system. This role is expected to plan and coordinate closely with various internal departments to ensure the animal feed incoming orders and productions are matched to fulfill customers’ orders consistently as part of the Division’s objective to improve supply-chain efficiency and customers’ experience.

EDUCATION & QUALIFICATION

Minimum Diploma holder in Business Studies, Accounting or equivalent
Minimum 2 years of experience in order processing and sales coordination. Fresh graduates are encouraged to apply.

TECHNICAL SKILLS & PROFESSIONAL KNOWLEDGE

Proficient in MS Excel and other MS Office Suites
Knowledge in SAP is an added advantage
Having good verbal and written communication skills in both English and Malay language is essential for effective communication with employees and stakeholders. Proficiency in Mandarin or any Chinese dialects is an added advantage when dealing with farmers.
Strong planning and organising skills to meet deadlines and manage multiple priorities.

To plan, match and fulfil customer orders by coordinating with related departments such as order receiving, production, warehouse inventory and product issuance.
To work out and monitor production plans with person-in-charge from production based on orders received, inventory levels, sales forecasts, market information from field personnel and customers.
To attend to customers’ ordering needs and feedback, which may change from time to time, and communicate with stakeholders to ensure smooth deliveries and customers’ satisfactions.
To provide support to the sales team, by furnishing them with customer statistics and monitoring credit control.
To assist superior in any other relevant tasks for the department when required.
All employees are expected to demonstrate a flexible approach to the delivery of work within their department. They are required to be proactive members of the team and work closely with all other members to ensure both timely and best outcomes are achieved for all customers. To support this approach, all employees may be required to work with external and internal partners, work across formal lines of accountability and perform duties not specifically identified in the job description but which are in line with the general level of responsibility of the post.