Coordinator, Vendor Operation

at  Mrsool

WHO ARE WE❓

Welcome to the world of Mrsool! ✨ Where on-demand delivery meets unparalleled user needs to deliver anything you desire. As one of the largest delivery platforms in the Middle East and North Africa (MENA) region, Mrsool has captivated users with its unique and seamless experience, earning it the highest ratings among all major delivery platforms on both Apple’s App Store and Google’s Play Store.
What sets Mrsool apart is its commitment to providing an unmatched “order anything from anywhere” experience. This extraordinary feat is made possible by our extensive fleet of dedicated on-demand couriers. With their unwavering dedication, they ensure that your desired items reach your doorstep, no matter where you are.
Whether it’s a late-night craving, a forgotten item, or a special gift for a loved one, Mrsool is here to deliver, quite literally. We take pride in the convenience we offer, empowering you to get what you need when you need it, all at the tap of a button.

THE JOB IN A NUTSHELL

We are seeking an Operations Coordinator with a robust background in operations to drive the scaling of our dynamic and multifaceted restaurant operations. This role is key to enhancing our operational capabilities and ensuring we meet the evolving needs of our business. As an Operations Coordinator, you will focus on optimizing performance across our entire portfolio, including all verticals and convenience vendors.
If you are passionate about improving operational efficiency and are ready to make a significant impact, we encourage you to apply!

• Restaurant Training: Includes installation of the Mrsool system at partner locations.
• Operational Improvement: Ensure and enhance restaurant operations, increase order acceptance rates, and reduce vendor delays.
• New Configurations: Implement new configurations to support operational processes.
• Proactive Liaison: Communicate proactively with restaurants, investigate and resolve issues in a timely manner.
• Issue Analysis and Resolution: Identify the causes of operational issues, symptoms, diagnosis, and provide solutions.
• Collaborative Problem-Solving: Work collaboratively with various stakeholders, including account management, driver operations, customer service, and others.
• Performance Data Analysis & Reporting: Analyze restaurant performance data and prepare reports.
• Training and Support: Schedule and conduct training for new and existing restaurant partners, troubleshoot issues, and handle tech replacements.