Coordinator

at  Wrtsil

Coordinator
Wärtsilä is a world leader in marine technology and leading the industry’s transformation towards a decarbonised and sustainable future. With the world’s widest portfolio and service network, we – Wärtsilians - deliver efficient, safe and sustainable integrated products and solutions to enhance the business of our customers. The opportunities presented through digitalisation and new technologies are offering a new era of shipping. Did you know that shipping is the world’s most efficient mode of transportation and that approximately 80% of world trade is carried by sea?
We want to change the course towards an interconnected and cleaner maritime future and are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services - together. Are you ready to jump onboard?
We are looking for our next Field Service Coordinator at our Hamburg location.

• Coordinates Field Service Orders from order acceptance to invoice payment. This will be done within the contract and customer requirements, always respecting quality, health, safety, environmental and cost targets.
• Responsible for the margin made on the FS jobs.
• Point of contact for the customer during the execution of the work order to ensure satisfaction for all activities.
• Discussing any additional work or other changes in work scope during the job with the customer and agree upon additional orders.
• Managing Field Service engineers when they are assigned to a service order, up to 3 persons, this can be multicultural/national teams with different disciplines.
• Take care of any non-conformities, minimise rework.
• Handling small sales offers and sales potentials.
• Handling all related FS activities for warranty orders and agreements