Coordonnateur Production et Service clientèle

at  Nellson

FRANÇAIS

Nellson est le principal fabricant nord-américain de barres nutritionnelles et le seul fournisseur à service complet. Mais nous sommes aussi quelque chose de plus : nous nous engageons à faire progresser la nutrition et à avoir un impact au sein de cette industrie. Nous considérons que c’est notre privilège de fabriquer des produits nutritifs de confiance pour nos clients et consommateurs.

REQUIREMENTS :

• Perfectly bilingual (French and English);
• Experience and comfort with customer service or customer account management; Experience in a manufacturing environment (asset)
• Advanced knowledge of Microsoft Office Excel;
• Experience with ERP system (asset)
• Excellent communication skills; Knowledge of managing a customer meeting and documenting;
• Knowledge in continuous improvement (added value)

• Responsible for receiving and tracking orders.
• Ensure that all relevant information is taken into account in the production planning process and then communicate it to customers;
• Participate in weekly meetings with assigned customers.
• Validate order allocation with planning according to customer required dates.
• Manage production entries in customer systems when required.
• Make schedule changes to meet customer requests.
• Communicate these changes with the departments, i.e. Purchasing, QC, R&D, etc.;
• Coordinate testing and launches of new products with the NPI department;
• Support & replace the Customer Service Manager during her absence.
• Generate all reports requested by management and the various departments;