Copilot Technical Specialist

at  Microsoft

Are you inspired to help customers empower their employees and do great work using the devices and apps they love, now enhanced with the transformative power of AI? We are seeking candidates to guide customers through significant changes as we embrace generative AI through Copilot, Copilot+ PCs, and Windows in the Cloud.
As a Copilot Technical Specialist (Copilot TS) you are removing technical blockers whilst crafting the future of secured productivity and collaboration. Your insights and innovations are shaping the way organisations operate, ensuring they thrive in a digital-first world.
You will be at the forefront of the customers’ AI journey; helping them embrace, expand and adopt Copilot for Microsoft 365, Copilot Studio, Microsoft Teams Meetings, Teams Premium, Frontline Worker, Viva and other associated technologies. You will sharpen your technical expertise and broaden your understanding of the extended ecosystem of solutions, ensuring seamless integration and maximum impact.
Your main goal is to win the technical decision of customers to purchase and use Microsoft technology. You will work in a team, enabling the customers through digital transformation by leveraging the Modern Workplace of Microsoft 365. Copilot TSs are expected to be able to both own and win the customers’ technical decisions, as well as find new opportunities through their contacts and work they are on for salespeople to further pursue. As a Copilot TS, you work within a virtual team of technical, partner and consulting resources to help educate your customers at a technical level, demonstrate, and prove our solutions, and win the technical decision allowing the team to achieve/exceed quarterly sales/usage targets across the Modern Work platform in Danish enterprise your accounts.

WHAT SKILLS DO YOU NEED TO HAVE?

There will be many opportunities for you to learn and grow into this role and Microsoft. However, to be able to best deliver on the purpose of this role, these are the core skills and experiences you should have on day one:

• Technical pre-sales and/or technical consulting experience
• Bachelor’s or Master’s Degree in Computer Science, Information Technology, or related field

SKILLS & CAPABILITIES:

Advising Client Technical Decisions e.g., Consultative Selling and outlining Business Casesm Strategic Technical Planning, Technical Sales
Building Stakeholder Relationships e.g., Relationship Management, Trusted Technical Advisor
Demonstrating Microsoft Solution Capabilities such as Cloud Platform, Cloud Security, Pilots and Proof of Concepts (PoCs)
Readiness for Deployment e.g., Architecture Design, Problem Solving, Project Management, Change Management
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations

RESPONSIBILITIES

• Scale Copilot’s and Teams Customer Engagements: You will reach out to customers proactively and engage key customer technical decision makers using knowledge of customer context; expertise in Copilot for Microsoft 365, Copilot Studio, Microsoft Teams Meetings, Teams Premium, depth knowledge in Frontline Worker enablement and Viva solutions; and other technical and industry knowledge. Leading complex technical discussions with customers and establishing rules of engagement (e.g., role boundaries, handoff strategies) for extended teams, leveraging knowledge of processes, tools, and programs, leveraging knowledge of resources (e.g., roles, Microsoft Technology Center, demo sites, virtual sites) and engaging product teams (e.g., engineering) to remediate technical blockers.
• Build Strategy for Copilot’s and Teams: You will proactively develop strategic cross-workload/subsidiary and account level responses to specific market threats by identifying market patterns and delivering feedback to business group on trends and needs in the Copilot for Microsoft 365, Copilot Studio, Microsoft Teams Meetings, Teams Premium, Frontline Worker enablement and Viva solutions space. You will build competitive knowledge, documents compete patterns, and share within the community to drive change and escalations for competitive selling strategies; act as a subject matter expert and deliver competitive knowledge back to product and engineering teams to enhance Microsoft Copilot’s and Teams capabilities and to develop compete strategies.
• Solution Design and Proof of Concept for Copilot’s and Teams: You will demonstrate (e.g., Architectural Design Sessions, and Proof of Concept sessions) Copilot for Microsoft 365, Copilot Studio, Microsoft Teams Meetings, Teams Premium, Frontline Worker enablement and Viva solutions, services, and integration through initial engagement; presenting and applying reference architectures to partners and customers; leveraging partner/customer teams as needed and expanding awareness of digital transformation sales methodologies leveraging partner/customer teams as needed.
• Education: You will build readiness plans for peers and proactively identify gaps and new opportunities for learning; monitoring & responding to internal tech community posts, attending and acting as a thought leader on community calls, sessions, hackathons, etc. Practicing expertise by communicating with customers, partners, and senior colleagues to expand knowledge of architecture and demonstrating new and updated Copilot for Microsoft 365 and Microsoft Teams products and services.
• Change Management and Adoption: Copilot TS needs to drive adoption and change management by developing a clear strategy and execution plan e.g., readiness assessments, value realisation and optimisation.
• Capability in conducting pilots and business cases to confirm the Copilot for M365 strategy and value proposition, preparing the environment for deployment, and defining enterprise deployment programs.
• Collaborator and orchestrator: You will work in a v-team and drive technical solutions to drive the success of customers and Microsoft.
• Leverage Partner Ecosystem: You will engage in partner sell-with scenarios and act as a source of trusted partner knowledge. Supporting partner technical capacity by identifying resources to scale and aligning with Microsoft training offerings.
• Embody our culture and values.

There will be many opportunities for you to learn and grow into this role and Microsoft. However, to be able to best deliver on the purpose of this role, these are the core skills and experiences you should have on day one:

• Technical pre-sales and/or technical consulting experience
• Bachelor’s or Master’s Degree in Computer Science, Information Technology, or related fiel