Copy of Associate Director, Commercial IT

at  Cytokinetics

Cytokinetics is a late-stage, specialty cardiovascular biopharmaceutical company focused on discovering, developing and commercializing first-in-class muscle activators and next-in-class muscle inhibitors as potential treatments for debilitating diseases in which cardiac muscle performance is compromised. As a leader in muscle biology and the mechanics of muscle performance, the company is developing small molecule drug candidates specifically engineered to impact myocardial muscle function and contractility.
As the Associate Director, IT—European Commercial Business Partner you will be a member of the IT team and responsible for supporting Commercial and Medical Affairs in Europe. You will be responsible for the implementation and management of key systems in concert with business partners, IT, and strategic vendors to support commercialization in Europe including a Commercial Data Warehouse, Master Data Management, Veeva CRM, PromoMats, MedComms, and Tableau in several different countries. You will partner with colleagues in our European Commercial and Medical Affairs organizations to understand strategy, tactics, and system requirements and will collaborate with IT colleagues and managed services vendor(s) to ensure the security and availability of commercial data and applications. Working closely with stakeholders and vendors, you will provide business analysis and project management services for implementation and enhancement projects. You will also work closely with business and IT stakeholders to ensure outstanding end-user training, support and adoption of implemented solutions and platforms. This position will sit in Zug, Switzerland and report to the Director IT, Commercial and Medical Affairs, who sits in the US.
You will contribute to the overall advancement of Cytokinetics IT organization by collaborating with vendors and other Cytokinetics functions such as Analytics, Operations, Sales, Medical Affairs, and country General Managers to support the systems used to elevate Cytokinetics’ Commercial capabilities and processes in Europe! As our Associate Director, IT- European Commercial Business Partner, you will exemplify resilience and adapt to changing and/or challenging market conditions as Cytokinetics works toward our mission for patients.

QUALIFICATIONS

• Bachelor’s degree in computer science, data science, or a related field is
• 9+ years of biotech or pharma experience in Commercial Operations, IT, analytics, and/or data management
• Experience with standard pharmaceutical data sources (such as Rx, HCP/HCO demographics, CRM, etc.) required
• Experience with Master Data Management concepts and platforms
• Experience with Tableau and/or other BI tools
• Experience with Veeva CRM, Network, Open Data, and Commercial Vault instances in Europe preferred
• Knowledge of data management capabilities (data governance, data quality, metadata management, master data management, data lifecycle management, and data lineage)
• Excellent project management skills, including the ability to lead in an environment with multiple partners and contending priorities
• Experience being “hands-on” and certified in data warehouse, BI, and Veeva technology/applications preferred
• Good interpersonal and communication skills, including the ability to translate business requirements into technical requirements and the ability to communicate complex technology concepts to commercial partners and end-users in a manner that ties to their business objectives
• Proven commitment to excellence and continuous improvement
• Ability to work cross-functionally in a team-based environment, including external vendors and US-based colleagues while fostering a culture that is reflective of Cytokinetics’ values
• Ability to plan, coordinate, and complete multiple projects efficiently, on time, and within budget in an environment of challenging and changing priorities
• Ability to work onsite in Zug, Switzerland at least 3 days a week
• Fluency in and ability to communicate both verbally and in writing in English required
• Compliance with all laws, regulations, policies, and procedures that govern the conduct of Cytokinetics activities
• Experience in product launch, establishing new data environments, and implementing applications in the life sciences industry. Experience with commercialization activities in the EU for a US-based company is preferred.
• Knowledge of project management principles required and PMP certification a plus
• Demonstrated success in handling multiple external vendors
• Proficient use of MS Office and other project management and business analysis tools
• Possess a strong customer orientation and attention to detail
  Our employees come from different backgrounds, and we celebrate those differences. We are looking for the best candidates for our open roles, but do not expect applicants to meet every qualification in order to be considered. If you are excited about what you could accomplish at Cytokinetics and believe you can add value to our team, we would love to hear from you.
  Please review our General Data Protection Regulation (GDPR) policy PRIOR to applying.
  Our passion is anchored in robust scientific thinking, grounded in integrity and critical thinking. We keep the patient front and center in all we do – all actions and decisions are in service of the patient and their caregivers. We champion integrity, ethics, doing the right thing, and being our best selves.

• Working independently, lead all aspects of a wide variety of projects and activities of varying size and scope, delivered in partnership with European Commercial and Medical Affairs teams
• Partnering closely with business stakeholders, field leadership, and implementation vendors, lead the implementation and launch of Veeva Vault CRM for Commercial and Medical Affairs
• Manage system enhancements required by business partners to support operations in multiple countries in MedComms and PromoMats Vaults
• Define cycles for application improvements and software releases and manage the master schedule for implementation and testing across the application portfolio
• Responsible for application, HelpDesk, and end-user documentation for each application
• Provide business analysis and project management services as needed to support system implementation and enhancement projects
• In partnership with business colleagues and commercial compliance function, ensure that all solutions and processes adhere to all applicable laws (e.g. GDPR) and Cytokinetics’ policies
• Know the latest commercial application capabilities and trends, providing suggestions for new or enhanced application functionality
• Manage and provide direction to the vendor(s) managing the European Commercial Data Warehouse, Veeva Network, Veeva CRM, Tableau and Veeva Vaults
• Establish and manage BI technical processes to ensure that reports and dashboards are produced on schedule
• Lead data onboarding and data warehouse enhancement projects, including integration of CRM data
• Working with the analytics team and supporting vendors, create and manage the roadmap for enhancements to our data architecture and analytics capabilities
• Responsible for contracting & budgeting activities related to the Commercial Data environment and Commercial applications including CRM, Network, and Veeva Vaults
• Together with vendor partners, enable data stewardship that meets business needs
• Know the latest data and analytics techniques and capabilities, leading the implementation of new capabilities and standard methodologies