Core Agent - Winter Seasonal

at  Four Seasons

ABOUT FOUR SEASONS:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

JOIN OUR TEAM

Join our dynamic, diverse team at Four Seasons Resort & Residences Whistler as a Full-Time Winter Seasonal Core Agent , starting ASAP until April 30th, 2025.
Our work environment pairs a strong commitment to excellent service and authentic experiences with an emphasis on creativity and innovation. We are looking for someone with excitement and dedication in serving our guests. Satisfying our guests depends on the united efforts of many, we are most effective when we work together cooperatively, respecting each other’s contribution and importance.

ABOUT THE ROLE

Are you excited about delivering the best experience to our guests? This position may be the perfect fit for you! The Core Agent is a pivotal role in the hotel as they manage the central telephone and chat system within the hotel Core Agents take In Room Dining orders, divert external and internal calls, respond to guests over “chat”, relay messages from Housekeeping to the Front Office team and handle reservations on a limited basis. All while remaining calm, professional and providing a high level of consistent service.
Hourly Wage: $22.50 - $24.50

WHAT YOU WILL DO

• Answer phone inquiries efficiently and courteously, using guest names when possible and directing calls to the appropriate extensions.
• Handle all guest interactions with the utmost hospitality and professionalism, accommodating special requests and resolving complaints; assist with inquiries about hotel services, hours of operation, key personnel, in-house events, and directions.
• Take in-room dining orders from guests, relay special requests to the kitchen using the hotel’s point-of-sale system.
• Coordinate timely delivery of orders by Room Service Servers according to Four Seasons standards.
• Provide alternative menu recommendations based on guest preferences and promote goods or services.
• Assist guests with amenity requests, explain service types and costs, prepare corresponding charges, and handle refunds, exchanges, and credits for returned services.
• Prepare a daily amenity list for delivery by Room Service Servers.
• Assign rooms to Room Attendants, dispatch Housemen/Runners as needed, and support day-to-day Housekeeping Operations.
• Utilize and ensure the proper working condition of the telephone switchboard and hotel computer systems.
• Communicate with all departments through various platforms, such as Teams, HotSOS, Rex, and email, to promptly and accurately address specific requests and demands.
• Engage with guests via multiple platforms, including FS Messenger, phone, and email.
• Respond swiftly and effectively in any hotel emergency or safety situation.
• Demonstrate teamwork, working harmoniously and professionally with colleagues and superiors.
• Maintain the highest level of professionalism with a friendly and calm demeanor.