Corporate Compliance Customer Remediation Coordinator

at  US Bank National Association

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

JOB DESCRIPTION

We are seeking a Customer Remediation Coordinator in corporate Compliance for the Fair Action Compliance Team (FACT).

BASIC QUALIFICATIONS

• Bachelor’s degree, or equivalent work experience
• Typically more than six years of applicable experience

PREFERRED SKILLS/EXPERIENCE

• Strong knowledge of audit, risk, regulatory management, control frameworks
• Experience in change management, identification, and implementation of process improvement steps particularly in a regulatory / banking environment
• Business and commercial acumen – has impressive intellectual and critical thinking skills
• Able to deep dive into details while staying focused on big picture and “connecting the dots”
• Able to integrate complex information and different points of view into problem solving activities. Probes for information critical to decision at hand and can effectively (and quickly) make decisions.
• Exhibits competitive drive and willing to challenge status quo
• Meet assertive deadlines and drive accountabilities across peer teams

RESPONSIBILITIES:

• Consult on and lead the implementation of initiatives, including customer remediation guidance, procedures, and system enhancements.
• Complete timely and high-quality oversight activities, including providing credible challenge and recommendations to stakeholders as needed.
• Effectively communicate, collaborate, and foster relationships with team and stakeholders.
• Identifying and implementing efficiencies and process improvements.
• Actively participate in learning & development opportunities to ensure the use of best-in-class processes and procedures.
• Assist in managing change to ensure an effective risk management program.
• Write and/or review reports or presentations that clearly articulate the results/conclusions of oversight activities, including trends or themes in customer remediation.
• Identify any concerns, provide recommendations and advisement, interface with business partners, and escalate significant items where appropriate.
• Lead, plan and complete Policy governance oversight to ensure enterprise compliance with the Customer Remediation Policy and established processes and procedures.
• Effectively evaluate, research, and communicate compliance risk management framework risks related to customer remediation activities and decisions.

NOTE: THIS ROLE OFFERS A HYBRID/FLEXIBLE SCHEDULE, WHICH MEANS THERE’S AN IN-OFFICE EXPECTATION OF 3 OR MORE DAYS PER WEEK AND THE FLEXIBILITY TO WORK OUTSIDE THE OFFICE LOCATION FOR THE OTHER DAYS.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That’s why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by la