Corporate CRM Support Specialist

at  Gerflor

GERFLOR is a market leading specialists in the field of resilient flooring covers. Present in all spheres of life (building, sport, transport, commerce, industry, etc.), our Group (1.442 B€ turnover in 2023) continues its development in more than 100 countries. Brand recognition, innovation, professionalism and continuous improvement are all assets that makes GERFLOR a state-of-the-art enterprise.
5 000 employees all around the world are committed to ensure customer satisfaction and work out every day to guarantee high quality products and services. Environmental concerns are also a priority since ever : our products are processed to last as long as possible and in the respect of our planet, by the way we imagined them and with innovating options proposed in durability. Joining our team is choosing a french manufacturing group with a high growing rate on the international scene. We are highlighting the technology, the creativity, sustainable development and strong values.
Don’t hesitate anymore, join us to develop your talents and invent tomorrow’s floorings ! For further information, visit our website : www.gerflorgroup.com

REQUIREMENTS:

• Min. 5 years of working experience in a similar role or in a sales related environment or in IT project management
• Experience in CRM usage is mandatory (ideally MS Dynamics CRM)
• Additional experience as a CRM Key User (in sales or customer service) is an advantage
• A strong service-mindset and very good communication / presentation skills
• Good team working skills and the ability to drive projects independently
• Adaptability to different people and cultures
• Ability to drive change and improve operational process
• Business fluent English skills, additional French skills would be highly appreciated
• Willingness to travel occasionally (5-8 times per year)

• Support the global Key Users (30 countries) in the deployment and application of our CRM tools, proactively promote roll-outs and serve as a contact person for feedback and questions
• Inform and train global Key Users when it comes to system updates, new functions or general adjustments in our CRM system
• Co-design and conducts end user trainings (webinars, face-to-face, etc.) in cooperation with the Product Owner
• Help the local subsidiaries in implementing updates and training action plans
• Communicate CRM KPIs to the global subsidiaries on monthly base
• Co-manage the global CRM Key User community
• Formalize change requests and demands from the user level to the Central CRM Team and streamline the continuous improvement process
• Deliver insightful reports to the Group in accordance with deadlines and Group format standards – based on solid data and robust operational process
• Identify best-practise activities and manage feedback-loops to support learnings and information transfer on group level
• Measure user-acceptance and generate insightful reports about the CRM user behaviour