Corporate Customer Operations Supervisor

at  Corning

Date: Sep 26, 2024
Location: Charlotte, NC, US, 28216
Company: Corning
Requisition Number: 64957
Corning is vital to progress – in the industries we help shape and in the world we share.
We invent life-changing technologies using materials science. Our scientific and manufacturing expertise, boundless curiosity, and commitment to purposeful invention place us at the center of the way the world interacts, works, learns, and lives.
Our sustained investment in research, development, and invention means we’re always ready to solve the toughest challenges alongside our customers.
Our Optical Communications segment has recently evolved from being a manufacturer of optical fiber and cable, hardware and equipment to being a comprehensive provider of industry-leading optical solutions across the broader communications industry.This segment is classified into two main product groupings – carrier network and enterprise network. The carrier network product group consists primarily of products and solutions for optical-based communications infrastructure for services such as video, data and voice communications. The enterprise network product group consists primarily of optical-based communication networks sold to businesses, governments and individuals for their own use.

SCOPE OF POSITION:

We are seeking a highly skilled and motivated Supervisor of Customer Operations to join our team. This position requires an individual who thrives in highly complex environments, is capable of effectively managing multiple tasks, and possesses strong leadership skills. The ideal candidate should also have a strong track record in customer service management and operational excellence.

REQUIRED QUALIFICATIONS:

• Associates degree, bachelor’s degree strongly preferred.
• 3-5 years’ experience in a Commercial role (customer service/ customer experience/excellence).
• SAP/ECC and Salesforce navigation experience.
• Outstanding leadership, communication, and interpersonal skills.
• Strong emotional intelligence, time management, and problem-solving skills.
• Excellent project management and communication skills to direct internal teams.
• Ability to work in a fast-paced, highly complex environment.

• Manage and oversee the team’s daily operations and responsibilities, ensuring compliance and responsiveness to customer requirements. This includes ownership of onboarding and training new hires, people and career development, team effectiveness and cohesion, and performance management.
• Maintain understanding of organization and assigned market through engagement with Sales and Marketing. Ensure robust customer/market cross training and the adoption of new processes and tools within assigned teams.
• Engage in day-to-day activities including but not limited to, first point of contact for problem resolution, when necessary.
• Manage personnel issues and conflict resolution. Identify and address developmental needs including performance-to-standards plans.
• Be a proven continuous improvement leader. Identify and initiate action plans, as well as implementing process improvements. Develop continuous improvement mindset within team.