Corporate Field Service Technician

at  Bang Olufsen

Are you ready to bring your technical expertise and passion for high-quality service to one of the world’s most iconic brands?
At Bang & Olufsen, we’re not just looking for a technician, we’re seeking someone who will elevate the customer experience, ensuring our products remain a source of wonder and inspiration for years to come.
As part of our Corporate Field Service Team in Munich, you will support our customers on-site with various service requests regarding our televisions and speakers, as well as integrated audio systems. In doing so, you will work closely with local Bang & Olufsen dealers and our Service Manager DACH.

Undertake troubleshooting, system integrations, configurations, repairs and selected installations at customers’ private houses and in stores for our retailers
Provide 360° project support: planning, documentation, execution and follow-up in close cooperation with retail partners and our service team
Coach and support local retail partners/installers on technical issues
Provide technical assistance at Bang & Olufsen events
Ensure high standards in direct cooperation with our Quality department at the HQ in Denmark
Operate a small warehouse for loan products, spare parts, tools and installation material
Attend regional sales team, service and retailer meetings
What you bring
To succeed in this position, you thrive in a highly independent role. You are a technical expert with excellent manners who knows how to provide great service to our customers – and confirm the high customer expectations in our brand and services.