Corporate Receptionist

at  Mitie

Job Title: Corporate Receptionist – BBC
Reporting To: Soft Services Manager
Location: W1 Complex & London Sites within Region
As a Corporate Receptionist you will be the first person a visitor meets or speaks to on the telephone, therefore your primary role will be to make that all important excellent first impression by demonstrating a high level of customer care, professionalism and engagement as well as vetting the guests who enter and managing according to the building procedure.
You will be responsible for creating a positive experience for each visitor as well as assisting with the visitors for the building occupiers.

Responsibilities

• Meet and greet all visitors in line with Perception standards.
• Signing in visitors with according to standard procedures
• Announce visitors as appropriate in line with the team agreement.
• Assist visitors and occupiers with queries in a knowledgeable and professional manner.
• Liaise with building cleaners, security, engineers, and facilities when required.
• Assist with on-boarding new starters, ensuring the client’s new hires receive a professional and efficient welcome to their premises.
• Check, read and action emails regularly on a timely basis.
• Answer the telephones in a friendly, timely and professional manner in line with Perception standards.
• Adhere to the site’s safety and security procedures and regulations as set out by management.
• Manage the access control system and authorise temporary passes when required.
• Deal with any questions or queries and escalate where appropriate to the Soft Service Manager.
• Proactively assist with rectifying any Access Control system issues on a day-to-day basis

Customer Service:

• Deliver excellent customer service at all times.
• Establish good working relationships with the customers
• Be friendly, smiley, sociable and welcoming to our client, customers and guests/visitors.
• Fulfil all reasonable requests from both visitors & client employees to ensure their comfort, satisfaction and safety.
• Confident and direct approach when dealing with customers
• Always remain calm, patient and polite when receiving customer feedback
• Professional “can do attitude” gets things done, no problem is too small or too large

Communication:

• Ensure knowledge of team members and departments
• Liaise closely with other departments where required
• Be involved in and contribute to team meetings
• To prepare and maintain a hand over where required
• Assisting with queries in person, by email or via telephone
• Sharing knowledge between the team as an ongoing form of communication and learning

Teamwork:

• A team player that will help & support team members in the wider team
• Flexible to work across other teams and departments when business demands
• Build and maintain good relationships with all team members
• Be able to communicate well with people at all levels

Please note this list is not exhaustive and you will be expected to comply with any reasonable ad hoc duties and requests.

PERSON SPECIFICATION (Experience/Qualifications/Skills)

• Proven experience within a customer service environment
• Strong knowledge of administrative and clerical procedures
• Computer literacy, competent with the Microsoft Office suite including Word, Excel, PowerPoint
• Attention to detail, a focus on standards, methodical & organised is a must for this role
• High quality interpersonal skills, with excellent written and spoken communication skills both to individuals and groups
• Self-disciplined and able to work on own initiative with the ability to make decisions without continual referral to line manager in a fast paced, changeable environment
• Be confident, approachable & self-motivated
• Flexible and adaptable approach to work with good problem-solving skills
• Educated to GCSE standard with passes in English & Maths

• Meet and greet all visitors in line with Perception standards.
• Signing in visitors with according to standard procedures
• Announce visitors as appropriate in line with the team agreement.
• Assist visitors and occupiers with queries in a knowledgeable and professional manner.
• Liaise with building cleaners, security, engineers, and facilities when required.
• Assist with on-boarding new starters, ensuring the client’s new hires receive a professional and efficient welcome to their premises.
• Check, read and action emails regularly on a timely basis.
• Answer the telephones in a friendly, timely and professional manner in line with Perception standards.
• Adhere to the site’s safety and security procedures and regulations as set out by management.
• Manage the access control system and authorise temporary passes when required.
• Deal with any questions or queries and escalate where appropriate to the Soft Service Manager.
• Proactively assist with rectifying any Access Control system issues on a day-to-day basi