Corporate Receptionist

at  Mitie

OUR VALUES AND BEHAVIOURS

Our vision and values are built on the simple premise of ‘The exceptional, every day’- our overarching commitment to both our customers and our colleagues. Our values set out how we all should behave at Mitie, what we should expect from our colleagues and what our customers can expect from us:
The exceptional, every day.

EXPERIENCE

• 2 years’ previous customer service experience within a reception, switchboard or room booking environment, Qualified First aider or willing to undertake a course. This would all be beneficial, but experience is not required as all training will be issued.

SKILLS AND KNOWLEDGE

• Strong communication skills (both written and verbal).
• Be experienced with computers and software packages such as MS Outlook, Word, Excel and PowerPoint.
• The ability to interact confidently with all levels of the business and guests.
• Excellent organisational and multitasking abilities, with a keen attention to detail.
• Ability to maintain composure and professionalism in fast-paced or challenging situations.

EDUCATION OR CERTIFICATION

• 2 years reception/administration experience (beneficial not required).
• A Level (or equivalent).

NOTE

This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder’s role and/or the needs of the business.

RECEPTION DESK DUTIES:

• Greet visitors with a warm and friendly demeanour, promptly attending to their needs.
• Answer and direct incoming calls in a courteous and efficient manner.
• Manage the reception area, always ensuring cleanliness and organisation.
• Provide a site safety brief to everyone signing into the building.
• Proactively assisting with any client events.
• Complete online Fire Warden Training and supporting with site duties during a building evacuation.
• Weekly stock checks and ordering of required stationary to maintain supplies for front of house.
• Provide training for new team members and temporary team members.
• Ensuring all Network Rail Signature health and safety posters and leaflets are up to date and relevant.
• Maintain up to date health and safety folders, with direction from the front of house manager.
• To report any faults or health and safety concerns to the relevant person or department.
• Collaborate with other receptionists, WPM team, Security Team, FM Team, and administrative staff to ensure smooth operations across the organization.
• Deliveries – Ensuring all are checked and notification to whom requested.
• Meeting Rooms – Dairy management for meeting rooms on site.
• Fire checks – Ensuring site fire alarms / fire extinguisher / PAT testing are completed.
• First Aid checks.
• Building Faults – Logging and tracking of site faults.
• Notice Boards – Ensuring Health & Safety notice boards are correct.

FRONT OF HOUSE COORDINATOR DUTIES (IF APPLICABLE)

• Support Workplace Management with Fire Alarm testing (where applicable)
• Regularly complete kitchen checks ensure adequate milk supplies are available. Make sure areas are clean and tidy and the dishwasher is empty after use.
• Complete meeting room checks ensuring all stationary is stocked up, white boards are clear and flipchart paper is stocked up.
• Check each meeting rooms after each booking to make sure its in a suitable condition for the next meeting.
• Check printers are working, and paper and ink levels are not running low. Top up where applicable.
• Complete weekly checks of all fire extinguishers, checking the location and date.
• Complete weekly checks of First Aid boxes, checking the date and content is correct.
• Complete floor walks are report any maintenance & cleaning issues.
• Ensure that stationary stock levels are kept at an adequate level, reorder when required.
• Make sure that all confidential bins and report when they need to be emptied.
• Complete building inductions with all new members of staff ahead of their pass being issued.
• Complete weekly checks of all fire doors making sure they are clear of obstructions.

HEALTH AND SAFETY RESPONSIBILITIES

• Always follow Group and company policies and procedures.
• Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment.
• Use all work equipment and personal PPE properly and in accordance with training received.
• Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;