Corporate Receptionist

at  Northwest Center

ARE YOU LOOKING TO BUILD YOUR CAREER IN THE RECEPTION FIELD?

Northwest Center is hiring Corporate Receptionists to work on-site at the Amazon HQ2 campuses providing a 5-star customer service to customers over email, on the phone, and in person. You will be supporting the organization through a variety of administrative tasks such as greeting and checking in guests, distributing badges, providing resources, and assisting in projects. As the first point of contact for many of our visitors and employees, you are a solution provider and create a memorable customer-centric experience through each interaction.
What is even better, you would be doing this work as a member of Northwest Center, a non-profit organization whose efforts support and advocate for individuals with disabilities. Be proud knowing your work contributes to the advancement of equal opportunities for children and adults with disabilities through programs of therapy, education, and work opportunity.
If you are a motivated, self-starter, with a background in customer service, APPLY TODAY!
Location: Herndon, VA
Schedule: Monday - Friday, an 8-hour shift, between the hours of 7:30 am – 6:00 pm
Starting Wage Range: $21.59 per hour | Full Range $21.59 - $25.70 per hour

• Opening and closing support service locations, ensuring the lobby is clean and organized.
• Greeting all employees and visitors with a friendly, warm, professional and courteous manner.
• Issuing the appropriate Visitor Badge for on-site visitors, while determining the nature of their visit and notifying the appropriate person.
• Offering services to guests including, but not limited to, stowing luggage and coats, issuing loaner badges and making transportation reservations as requested.
• Assisting Amazon’s recruiting department by issuing and collecting a Non-Disclosure Agreement (NDA) and verifying the form is signed and dated.
• Directing new hires and temporary employees to the Security Badge Office to get employee badging.
• Answering incoming calls, determining caller’s needs, and transferring to the appropriate person or department.
• Subscribing to reception email lists and responding to all email in a timely manner.
• Following proper procedures to hang and maintain customer posters in all buildings.
• Managing distribution of LCD projectors including monitoring all e-mails for LCD projector reservation requests and updating Outlook calendars with the status of reservation.
• Distributing assets for Amazon employees and updating the associated logs, including but not limited to, keys, access cards, and parking items.
• Distributing Amazon paychecks making sure employee’s sign the paycheck log and verifying with your signature or initials.
• Maintaining appropriate levels of reception forms and supplies, including reporting to your supervisor when supplies need to be ordered.
• Assisting employees with catering deliveries including getting a cart for them, or helping to carry items to their meeting location.
• Creating a remedy ticket for any facility issues brought to your attention.
• Calling security as needed for assistance and following proper escalation procedures.