Corporate Service Manager

at  Premier Equipment Ltd

Location: Elmira, ON
Type of Employment: Full-Time
* This position can be located in an area close to one of our locations *
Premier Equipment is a full-service John Deere dealership specializing in agriculture, lawn and commercial grounds care and compact construction equipment. With heritage dating back to the 1950’s, our organization has grown through the decades bringing to life John Deere’s commitment to customers of quality and innovation.
Premier proudly serves Southern Ontario with 8 locations (Alliston, Ayr, Elmira, Listowel, Ospringe, Tavistock, Smithville and Norwich), offering a robust parts inventory and over 90 technicians able to provide service and maintenance.
Our Purpose statement is “To be the best part of our customer’s day by improving their business and lifestyle.”
We appreciate that customers have many options when it comes to who they select to meet their equipment and service needs – be it for their business (farm, landscape or compact construction) or for their lifestyle (lawn, garden, home and workshop). When customers call on Premier Equipment it is because they have a problem or need they require assistance with – could be an equipment or technology need, or a repair or service need. Whatever the circumstance, we challenge our staff to be the “best part of our customer’s day” by effectively providing them with quality products and exceptional service to meet needs and make their business more productive or their tasks around their home or property more efficient or enjoyable.
We offer competitive wages, a competitive benefits package, RSP matching and Profit Share along with many other perks. As an essential business, we offer secure employment with an engaging team atmosphere!
Come and hear what we are all about!

SKILLS AND REQUIREMENTS:

• 3+ years of experience working in management of a Service Department; demonstrated experience consistently meeting performance metrics preferred
• Experience with basic/intermediate computer functions; MS office, Internet function
• Experience leading and motivating individuals and a team while working cooperatively in a team environment
• Experience communicating effectively
• Experience analyzing and interpreting internal reports
• Experience with off road, construction, lawn, or heavy equipment preferred
• Familiarity of John Deere and competitive products
• College degree/diploma or equivalent experience required.
• Valid driver’s license required with acceptable driving record
  At Premier Equipment, we are committed to fostering an inclusive, accessible work environment, where all employees feel valued, respected and supported. We offer accommodation for applicants with disabilities as part of its recruitment process. If you are contacted to arrange for an interview, please advise us if you require an accommodation.

PURPOSE:

Directs and controls service operations for the entire organization to ensure customer satisfaction and maximize return on investment by optimizing service department processes. Grows service sales and manages staffing and budgets. Attracts, retains, and effectively engages department personnel.

ESSENTIAL DUTIES:

• In conjunction with the Corporate Aftermarket Manager - develop, maintain and manage the execution of the Service Department strategic business plan for the organization
• Participate in creating and monitoring annual service department goals and budgets for the entire organization, in alignment with the organization’s financial and operational objectives
• Develops, communicates, enforces, and monitors effective Service Department processes to ensure customer satisfaction as well as service department performance
• Monitors individual and overall Service Department performance relative to labor sales and expense control across the organization in line with the organization’s objectives
• Organize and execute regular meetings with individual locations and the Service group as a whole to communicate progress regarding goals and strategy, along with updates to business plans and initiatives.
• Monitors warranty activity and performance to ensure efficiency and appropriate reimbursement versus submission
• Participates in developing, implementing and reviewing the Service Department employee compensation plans
• Facilitates the execution of the Service Department marketing plan including advertising, marketing and promotional programs to grow labor sales for the organization
• Reviews the organization’s customer satisfaction program to enhance and maintain customer relationships and training relative to service support
• Participates in recruiting, staffing and employee development activities for the Service Department
• Assists the Fleet Manager with Service Department vehicle specifications and related procurement and maintenance.