Corporate Travel Advisor II, Chase Travel

at  JPMorgan Chase Co

JOB DESCRIPTION

Embark on a rewarding career journey as a Corporate Travel Advisor. In this role, you will utilize your travel advisor skills, build relationships with clients, and act as a consultant for all aspects of their travel needs. You are passionate about the travel industry, enjoy problem-solving, and share our common goal: to help our customers plan and book travel with ease. Join Chase Travel and help us build the future of travel while taking your career to new heights!
As a Corporate Travel Advisor in FROSCH (CTJ), you will support both internal and external customers with questions related to reservations and escalated situations. You will take the necessary steps to recognize, research, and resolve issues through diagnosis and discussion of a particular problem with a focus on delivering service excellence. You will also pro-actively work with external providers to negotiate an appropriate resolution and to minimize costs in a timely manner, while ensuring a seamless customer experience.

REQUIRED QUALIFICATIONS, CAPABILITIES, AND SKILLS:

• High School Diploma or GED
• Must have at least 5 years of travel advisor and Sabre experience.
• Effective communication and interpersonal skills
• Working knowledge of appropriate Microsoft office programs such as Excel, Word, and Outlook.
• Knowledgeable with US Geography
• Advanced proficiency in using multiple screens in an online environment
• Ability to work independently and also function as a team member

PREFERRED QUALIFICATIONS, CAPABILITIES, AND SKILLS:

• Sabre 360 is preferred

ABOUT US

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

• Respond to customer inquiries related to travel arrangements and resolve issues by focusing on short and long-term fixes
• Collaborate with internal teams to troubleshoot, learn, and deliver timely resolutions holding a high regard for call quality and accuracy
• Support online booking tools and information regarding all client programs, products, and procedures
• Negotiate with vendors and external customers to reach an acceptable resolution for all parties including issues with loyalty points, redemptions, program exceptions, waiving of fees, etc.
• Monitor and manage agent advisor errors, escalations and customer exceptions and update the information in a database used for tracking purposes
• Assist other travel advisors with questions on a real-time basis related to traveler policies and different booking applications, coaching advisors on best practices to service all customers
• Maintain a favorable working relationship with all departments to result in increased quality and customer service levels