Corporate Trust Quality Assurance Manager

at  HSBC

Job description
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Issuer Services Operations (ISV Ops) is part of the broader Client Operations organization within GBM. ISV Ops is globally aligned, supporting Issuer Services, GB and CMB lending and bond origination. The function is accountable for Loan Agency Operations, Loan Administration and Corporate Trust Operations functions.
We are seeking a diligent and experienced person to join this team in the role of Corporate Trust Quality Assurance Manager.
You will have specific responsibility for providing oversight and QA on the Operational functions that are performed in the London Operations teams. You will be required to perform an independent review of the newly issued transactions, to ensure they have been correctly captured within our system, while checking Early Redemption options are captured accordingly and in line with the documentation. You will also be required to lead the ISV Common Depository Vault Audit, to ensure that as Common Depository we hold the respective Global Notes and meet our CASS Regulatory Requirements. In addition, you will work with the internal stakeholders on queries that may arise around supported Transactions and co-ordinate with other Operations Managers to ensure appropriate actions take place. You will also have the opportunity to work closely with the Client Service Managers in answering any queries that they may arise from the CSMs or clients around our processes.

Your key responsibilities will include (but are not limited to):

• Providing Quality Assurance of all New Issuances for internal clients for whom ISV Operations are appointed as Issuing and Paying Agent
• Ensuring that all Issuances are processed in a timely manner and have been correctly captured within systems
• Leading the Semi-Annual CASS Vault Reconciliation on those transactions we are appointed as Common Depository
• Acting as point of escalation from stakeholders on any errors that may have been identified or may have already arisen
• Performing CASS Reporting and activities in line with the Regulatory Requirements
• Providing assistance to colleagues in GSC locations (Kolkata and Kuala Lumpar) on escalation items that may arise
• Driving production of MI and Reports in relation to the volumes and activities across the teams
• Managing process improvements and work with stakeholders to implement any automation opportunities
• Communicating any issues or escalations that may arise from the team to Senior Management, along with putting in place remediation or preventative actions and then providing regular updates of status of these items
• Supporting other Managers and teams within London, during periods of high volumes, absences or holidays
• Management of Ad-Hoc projects that may arise, through working with stakeholders, managing actions points and ensuring timely delivery.
• Providing coverage for Manager and represent Corporate Trust Operations at internal and external working groups or meetings
• Completing objective setting, performance review and management of direct reports

Requirements

The ideal candidate for this role will have:

• Experience in the Corporate Trust, Quality Assurance, Governance or Oversight business (preferably Common Depositary/New issues)
• Proven relationship management experience with the ability to manage and collaborate with a variety of stakeholders
• Experience in delivering training to junior team members, along with coaching and mentoring
• Understanding of legal documentation governing products and services supported
• High level of accuracy, vigilance and attention to detail
• Project Management Experience, including experience in process review and system enhancements
• An ability to work at pace, multi-task and manage frequently changing priorities
• Knowledge of capital markets products and process flows
• An ability to multi-task and manage frequently changing priorities
• Knowledge of SWIFT including MT535, MT536, MT544, MT542, MT564 & MT566 messages relating to the securities markets
• An ability to coordinate workflow of other team members, particularly during business volume spikes
• Strong communicator skills with the ability to share complex information in a clear, accurate and concise way
• People management – ability to lead, develop and drive a team
• Please Note: This is a hybrid role based in London.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age.
We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse.
If you’d like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk:
Email: hsbc.recruitment@hsbc.com
Telephone: +44 207 832 8500.

Your key responsibilities will include (but are not limited to):

• Providing Quality Assurance of all New Issuances for internal clients for whom ISV Operations are appointed as Issuing and Paying Agent
• Ensuring that all Issuances are processed in a timely manner and have been correctly captured within systems
• Leading the Semi-Annual CASS Vault Reconciliation on those transactions we are appointed as Common Depository
• Acting as point of escalation from stakeholders on any errors that may have been identified or may have already arisen
• Performing CASS Reporting and activities in line with the Regulatory Requirements
• Providing assistance to colleagues in GSC locations (Kolkata and Kuala Lumpar) on escalation items that may arise
• Driving production of MI and Reports in relation to the volumes and activities across the teams
• Managing process improvements and work with stakeholders to implement any automation opportunities
• Communicating any issues or escalations that may arise from the team to Senior Management, along with putting in place remediation or preventative actions and then providing regular updates of status of these items
• Supporting other Managers and teams within London, during periods of high volumes, absences or holidays
• Management of Ad-Hoc projects that may arise, through working with stakeholders, managing actions points and ensuring timely delivery.
• Providing coverage for Manager and represent Corporate Trust Operations at internal and external working groups or meetings
• Completing objective setting, performance review and management of direct report

The ideal candidate for this role will have:

• Experience in the Corporate Trust, Quality Assurance, Governance or Oversight business (preferably Common Depositary/New issues)
• Proven relationship management experience with the ability to manage and collaborate with a variety of stakeholders
• Experience in delivering training to junior team members, along with coaching and mentoring
• Understanding of legal documentation governing products and services supported
• High level of accuracy, vigilance and attention to detail
• Project Management Experience, including experience in process review and system enhancements
• An ability to work at pace, multi-task and manage frequently changing priorities
• Knowledge of capital markets products and process flows
• An ability to multi-task and manage frequently changing priorities
• Knowledge of SWIFT including MT535, MT536, MT544, MT542, MT564 & MT566 messages relating to the securities markets
• An ability to coordinate workflow of other team members, particularly during business volume spikes
• Strong communicator skills with the ability to share complex information in a clear, accurate and concise way
• People management – ability to lead, develop and drive a team
• Please Note: This is a hybrid role based in London