Costa Manager

at  Sodexo

BE THE BEST THING ABOUT SOMEONE’S WORST DAY.

As a Costa Manager at Sodexo Queens Hospital Romford, you are also a team leader and community builder. You will be responsible for achieving financial objectives and growth for the store, while keeping safety as the utmost priority. By building trusted relationships and ensuring client satisfaction and retention, you are a relied upon to make an impact. Join Sodexo and be part of something greater. You belong in a team where you can act with purpose and thrive in your own way.
We are currently looking to recruit an experienced Costa Manager to be responsible for the operational performance of the store ensuring that every customer receives an unbeatable coffee experience therefore inspiring the world to love great coffee. We are looking for someone who is passionate about coffee, with excellent leadership skills and a can-do hands-on approach.
Join us at this bustling Costa store, located just inside the main entrance of Queen’s Hospital! This high-volume location operates 7 days a week, from 6:30 am to 11:00 pm, serving a large customer base with an exceptional level of service. We’re therefore looking for an experienced professional who thrives in a fast-paced environment, with a proven track record in managing high-turnover operations. In this role, you’ll lead a dedicated team of up to 50 staff, ensuring smooth, efficient, and quality-driven service every day.
Join Sodexo and be part of something greater. You belong in a team where you can act with purpose and thrive in your own way.

• Lead and inspire the store team to deliver exceptional customer service and uphold Costa’s brand standards.
• Take full ownership of store performance, ensuring financial and operational targets are met.
• Manage scheduling, staff deployment, and labour control to optimise service efficiency.
• Oversee health, food safety, and brand compliance, ensuring a safe, welcoming environment.
• Maintain stock levels and oversee order systems to maximise profitability and customer satisfaction.
• Address and resolve customer feedback to continuously enhance service quality.
• Recruit, train, and support the professional growth of team members.
  For a full list of responsibilities please view the attached job description