Council Tax Officer

at  Neath Port Talbot County Borough Council

COUNCIL TAX OFFICER

Job description
Contract Type: Permanent
Hours: Full Time 37 hours per week
Location of post: Civic Centre, Neath, SA11 3QZ
Working Style: Hybrid Worker
Is this post a secondment? NO
As a Council Tax Officer you’ll be part of a busy team dealing with Council Tax accounts ensuring you contribute to the Council delivering an effective billing, collection, and recovery process. You’ll take a customer focused approach to maximising revenue whilst making sure we meet our legal and statutory requirements.
You’ll provide a professional service assisting taxpayers with a variety of queries in relation to the correct billing and collection of Council Tax. This role can be challenging, you will be dealing with sensitive financial matters in a busy working environment involving continuous change. However, you’ll be playing a crucial role in supporting the Council in maximising its financial resources which assists in funding and delivering services to residents in the borough.

The main duties of the post;

• To develop and maintain a high standard of technical knowledge in Council Tax administration.
• To ensure taxpayers are billed accurately with all relevant discounts and exemptions in a timely manner
• To provide a high standard of customer care in a busy and demanding environment.
• To undertake general activities in relation to the administration and recovery of Council Tax including :
• Processing amendments to accounts
• Issuing of bills, reminders, summons and liability orders
• Interviewing tax payers face to face
• Dealing with tax payers by phone / email and letter.
• Processing direct debits mandates, unpaid direct debits including liaison with bank / building societies
• Recommend write offs
• To carry out site inspections and visits for various purposes as required.
• Maintain work records and provide management with statistical information as and when required.
• To ensure all avenues of the recovery process are explored in order to maximise the authority’s income.

You will have experience in/of;
Sound financial and numeracy skills
Excellent computer skills and be fully conversant with all Microsoft packages
Working within a busy team to tight deadlines
Ideally you will have;
A minimum of 4 GCSE’s or equivalent including Maths
If you think that you have the necessary experience and qualifications for this role, we would love to hear from you.
For an informal discussion, please contact Ann Hinder on
Phone: 01639 763908 or
Email: [email protected]
Or
Lesley Spencer on
Phone: 01639 763907 or
Email: [email protected]

DBS REQUIREMENTS:

• This post is subject to a basic DBS disclosure
  Neath Port Talbot Council is totally committed to safeguarding and promoting the welfare of vulnerable adults and expects all staff and volunteers to share this commitment.
  The recruitment process for this post will be underpinned by rigorous safer recruitment assessment to ensure that children and young people are protected.

WELSH LANGUAGE REQUIREMENTS:

Welsh Language skills are not required

• To develop and maintain a high standard of technical knowledge in Council Tax administration.
• To ensure taxpayers are billed accurately with all relevant discounts and exemptions in a timely manner
• To provide a high standard of customer care in a busy and demanding environment.
• To undertake general activities in relation to the administration and recovery of Council Tax including :
• Processing amendments to accounts
• Issuing of bills, reminders, summons and liability orders
• Interviewing tax payers face to face
• Dealing with tax payers by phone / email and letter.
• Processing direct debits mandates, unpaid direct debits including liaison with bank / building societies
• Recommend write offs
• To carry out site inspections and visits for various purposes as required.
• Maintain work records and provide management with statistical information as and when required.
• To ensure all avenues of the recovery process are explored in order to maximise the authority’s income