Counselling & Social Service Coordinator

at  One Hope Centre

KEY RESPONSIBILITY AREAS

• Attend to helpline calls, referrals, and emails, providing emotional support and identifying the needs of help-seekers
• Provide help-seekers with information on social support services available at other organisations if necessary
• Update the counselling team on incoming help-seekers and referrals
• Input and manage relevant data from calls, emails and referrals into the Client Management System
• Extract, collate, and analyse of data when required from the Client Management System
• Coordinate general and board meetings for the board of directors
• Write and/or vet minutes of general and board meetings
• Maintain records of board membership for reporting purposes
• Facilitate the orientation of new board members
• Support the grant application and data required for approved grantsAny other ad-hoc duties or responsibilities as required by the organisation

CANDIDATE REQUIREMENTS (MUST-HAVES)

• Adaptable in interaction with help-seekers
• Bilingual (English and Chinese)
• Good interpersonal skills and communication skills
• Familiar with Google and Microsoft Workspace applicationsAt least 2 years working experience, preferably in the Social Service sector

• Provide administrative, operational and logistical support for Centre and its programmes
• Identify the needs of clients based on client interactions
• Support linking of client to counsellors
• Support counselling team’s engagement and partnerships with other organisations to meet the needs of clientsSupport the implementation and execution of funding initiatives and grants