Counter Sales Assistant

at  Chandlers Building Supplies Ltd

THE COMPANY

Founded in 1993, Chandlers Building Supplies is an independent builders merchant with branches across the South East of England in Surrey, Sussex and Kent. Offering over 20,000 individual product lines to meet the needs of all construction and refurbishment projects, large or small.
At Chandlers Building Supplies, we have a deep respect and appreciation for our customers. We strive to serve their needs for quality building supplies every day through eight branches across Surrey, Sussex & Kent, with over 242 employees supporting our vision to be the best local merchant to do business with.
The desire to serve our customers has been the driving force behind our growth and our strategy. We are dedicated to our people and supporting our local communities. From our Branch Support Centres to the employees throughout our branches, every individual plays a role in helping ensure the business success.
Chandlers Building Supplies is proud to be part of the Independent Builders Merchant Group (IBMG). IBMG is the largest independent merchant group in the South of England operating through five core divisions (Builders Merchants, Timber, Plumbing & Heating, Roofing and Electrical), primarily serving trade customers with an extensive range of products. IBMG has over 170 branches extending from Penzance to Margate, generating revenues in excess of £650 million and are supported by over 2,200 colleagues.

THE REQUIREMENTS

• Building knowledge (advantageous)
• Good computer skills
• Good customer service experience

THE ROLE

We are looking for a Counter Sales Assistant/ Office Support within our Thanet Branch.
This position would be ideal for anyone who is currently or has recently worked in a similar trade counter environment ideally. In-house training for all computer and technical aspects of this role will be provided.

RESPONSIBILITIES AND DUTIES

Maintain the highest possible level of customer service in order to maximise sales and margin
Use the correct picking, loading and advice documentation to fulfill customer orders for delivery
Ensure delivery vehicles are properly loaded
Deal with the receipt of suppliers’ deliveries and the associated documentation
Serve customers politely and efficiently to ensure customer satisfaction
Provide customers with advice and guidance on the selection and use of products and support colleagues in your areas of expertise
Maximise sales using linked selling and other appropriate skills
Accurately identify products when serving a customer or picking goods for later collection/delivery
Complete yard books and/or advice notes accurately and promptly
Assist in the delivery of customer orders using Company transport where the appropriate licence is held
Follow the Company procedure in the handling of all monies and selection of payment types
Ensure the preparation of documentation and handling of goods returned by customers for credit/refund
Deal with any customer complaints quickly and properly, seeking guidance from your Supervisor/Branch Manager where needed or appropriate
Keep all sales and storage areas clean and tidy and merchandise stock where appropriate
Use stock rotation and advise of apparent stock shortages in order to achieve good stock management
Minimise loss through the careful selection, handling and storage of goods
Be mindful of the cost of damaged goods and keep to an absolute minimum ensuring that the Supervisor/Branch Manager is advised of any such breakage found
Operate plant and machinery properly and as necessary once qualified to do so