Country House Manager

at  HF Holidays

Ref: HF24148
Location: Longmynd House, Cunnery Road, Church Stretton, Shropshire SY6 6AG
Contract: Permanent, Full Time
Salary: £32,070 - £34,070
Reporting to: Group Operations Manager
Live in: Free live in accommodation inclusive of all bills, 3 meals per day, Laundry & Free wifi
Job Benefits: 33 Days Holiday pro rata inclusive of bank holidays | Pension Contributions | Volunteer Day | Group Life Assurance | Cinema Discounts | Online Shopping Discounts | Cycle to work Scheme | Discounted Gym Membership | Virtual GP | Health & Wellbeing Support 24/7 Helplines with access to trained counsellors for support on Mental Health, Relationships, Work, Stress, Bereavement, Finances, Childcare and much more | Exclusive discounts on our holidays for you, your friends and family | Annual familiarization visit at any of our country houses for you and your family

Nestled within the breathtaking area of outstanding natural beauty, our Church Stretton country house proudly boasts 55 elegantly appointed bedrooms, providing a serene retreat for up to 85 guests embarking on guided or self-guided tour holidays. As the Country House Manager, your role revolves around delivering an exceptional standard of customer service, ensuring every area of the house operates at the pinnacle of excellence. Your responsibilities span various domains:

• Customer Service Excellence: Elevate guest experiences by overseeing every aspect of customer service, leaving no room for compromise on our commitment to excellence.
• Culinary Management: Take charge of the culinary experience, managing chefs to consistently deliver exceptional food quality within the established budgetary framework for the house.
• Front of House Leadership: Lead the front of house team, ensuring pristine conditions in all bedrooms and public areas meet to our brand standards.
• Property Maintenance and Aesthetics: Collaborate with the Maintenance Person, properties team, and suppliers to monitor, report, and address internal and external repairs and property defects. Uphold the immaculate appearance of the garden, grounds, and overall Country House aesthetics to align with brand standards.
• Team Culture Development: Given a significant portion of our staff live in, you will foster a culture of teamwork and harmony, recognising the crucial role it plays in the overall success of our house
• Centralised Support: Leverage the support of our central Human Resources team for recruitment, performance management, and conduct-related matters. Similarly, work with the central support operations team for the implementation and upkeep of all facets of Health and Safety, purchasing, stock management control, and reporting.

As a General Manager your role encapsulates not just management but a commitment to creating an environment where every detail reflects the excellence that defines our brand. Your potential to contribute to our team goes beyond professional competence; it lies in your ability to infuse warmth, leadership, and excellence into every part of our Country House operations.