Country Operation's Manager

at  ONNEC Group

ONNEC GROUP

ONNEC Group is a leading independent technology partner and global integrator, with over 30 years’ experience, and a 800+ team of global experts, specialising in providing end-to-end connectivity solutions that propel organisations everywhere.
From structured cabling to managed services, our end-to-end services give infrastructure that can be completely relied on. Design. Build. Deploy. Optimise. We offer a complete solution for business connectivity.
We are a rapidly growing organisation and finding and retaining the highest calibre of people is fundamental to us for the success of our business, we work hard to create a challenging, supportive and satisfying working environment for all our employees. ONNEC has successfully achieved the Investors in Diversity Foundational Award for our commitment to equality, diversity and inclusion in the workplace.

• Develop and implement the overall operational strategy in alignment with the Onnec goals and objectives.
• Understand the unique operational needs and challenges of each account and develop customised operational strategies.
• Foster deep relationships with key customer stakeholders.
• Meet and exceed financial / margin expectation deliverables.
• Identify opportunities for process improvement and efficiency enhancement.
• Analyse existing processes and workflows to identify areas for optimisation.
• Manage and allocate resources efficiently, including budgeting and resource planning.
• Oversee inventory and supply chain management, ensuring timely availability of materials and resources.
• Recruit, train, and manage a high-performing operational team.
• Set clear KPI’s and performance expectations for the team.
• Provide coaching, guidance, and support to help team members achieve their goals.
• Collaborate with cross-functional teams (e.g. operations – strategic accounts, sales and country heads) to align strategies and resources.
• Develop and maintain quality management systems working with the Global Head of Operations and Operations Director – Strategic Accounts.
• Ensure Onnec’s compliance with all relevant laws, regulations, and industry standards.
• Implement and maintain safety protocols to create a secure working environment.
• Manage relationships with suppliers and vendors to optimize costs and improve service quality.
• Negotiate contracts and agreements to secure favourable terms.
• Provide regular reports and updates to senior management on the performance of key and transactional accounts.
• Provide guidance and support to team members, ensuring they meet their individual and team targets.
• Ensure accurate reporting.
• Communicate client feedback and insights to relevant teams for continuous improvement.
• Establish key metrics to measure the progress and impact of operations.