Court Registry Officer, Dunedin

at  New Zealand Ministry of Justice

TE HAEATA/THE OPPORTUNITY

Work in a team where you’ll support the day-to-day operations of the court by managing cases and working with different customers.

• Work with a range of stakeholders who interact with the Court.
• Deliver a service with high accuracy and professionalism.
• Exercise Deputy Registrar powers.

This is a great chance for you to be part of the team at the High/District Court in Dunedin. If varied work, a great team environment and the chance to make a positive impact on people’s lives appeals, then this is the job for you!
As a full-time Court Registry Officer, you will work with a team responsible for the successful operation of the Court. You will liaise with multiple stakeholders including participants, family members, Oranga Tamariki, Lawyers, and Police Officers. You will able to communicate confidently with Judges within the courtroom and their chambers, as well as other members of the judiciary.

Your main responsibilities include:

• Court Taking – this is the facilitating the running of the court. This includes introducing Judges (in English and Te Reo Maori), working closely with them in the Courtroom and Chambers, managing jurors and general administration of the court.
• Customer Service – all courts have an onsite Customer Service area that customers can access for any court related matter. You will work to answer customer queries via face to face, phone or email interactions.
• Case management – this involves ensuring files are accurate and up to date. This part of the role involves a large component of data entry.

Ō PŪKENGA/SKILLS AND EXPERIENCE

With pride in your work, you will strive to deliver a service to our customers with high accuracy and professionalism.
No candidate will meet every single desired qualification. If you experience look a little different from what we have outlined and believe you can bring value to the role, we’d love to hear from you.
Our customers are diverse, and our workforce reflects this. This role is no different and would suit a variety of backgrounds. Whether you have an interest in the Justice system, returning to the workforce, have a passion for working with customers this is your chance to join us on our journey to deliver people centred justice services for all.

To be successful, you will need to be:

• Detail-orientated and observant – the court has many different processes and case information needs to be accurate;
• Self-aware – you’ll understand our customers and will be confident working across a range of situations;
• Able to multi-task – you’ll understand that some of our processes are repetitive, but you’ll be able to manage conflicting priorities and move from one task to another quickly;
• Willing to learn – legislation and processes in the courts is always changing and you will be able to adapt and respond to feedback.
• Resilient – there are times when working in the courts, you will be working on sensitive cases and sometimes at high volume.
• The successful applicant may be required to travel and work in other courts. Due to this a full clean NZ Drivers licence is required.

EDUCATION/PROFESSIONAL QUALIFICATIONS AND TECHNICAL SKILLS

• NCEA level 2 (Sixth Form Certificate) essential
• Tertiary qualification and/or relevant work experience is an advantage
• Good standard of English essential
• A current NZ Drivers licence is an advantage and may be essential in some courts

MŌ MĀTOU/ABOUT US

At Te Tāhū o te Ture - the Ministry of Justice, we’re committed to working together for a fair and safe Aotearoa.
The District Court is the largest Court in New Zealand. Most New Zealanders who go to court will go through the entire justice process in the District Court. Each year, 160 Judges in 58 courthouses deal with approximately 200,000 criminal, family, youth and civil matters. Due to the volume of cases, the Court Registry Officer focus can vary from Court to Court. You may work across all jurisdictions, including criminal, civil, and family or focused on one.
At the Dunedin Court we are a friendly and supportive team. We work together to deliver an excellent service to our customers.
Joining Te Tāhū o te Ture means you will become part of an organisation that welcomes and supports people of all gender identities, ages, ethnicities, sexual orientations, disabilities and religions.

• Court Taking – this is the facilitating the running of the court. This includes introducing Judges (in English and Te Reo Maori), working closely with them in the Courtroom and Chambers, managing jurors and general administration of the court.
• Customer Service – all courts have an onsite Customer Service area that customers can access for any court related matter. You will work to answer customer queries via face to face, phone or email interactions.
• Case management – this involves ensuring files are accurate and up to date. This part of the role involves a large component of data entry