Court Usher

at  Ministry of Justice

Salary
£22,096 Pro-rata
Number of jobs available
1
Detail of reserve list
12 Months
Region
South East
City/Town
Norwich
Building/Site

NORWICH MAGISTRATES NORWICH, NR3 1UP

Grade
AA
Organisation Grade for MoJ
AA
Post Type
Fixed Term
Duration of appointment
Up to 12 Months
Working Pattern
Part Time, Part Time/Job Share, Flexible Working
Role Type
Operational Delivery
Will the successful applicant have line manager responsibilities?
No
Job description
Successful candidate must be able to work x2 full days, ideally on a Wednesday and Friday. 0.4 FTE.

ESSENTIAL SKILLS & CRITERIA:

• Strong customer focus and service skills
• Experience of working with the public in a busy public service environment.
• Ability to use a computer at the level required for the work
  Whilst initially you will be allocated to a specific court or office base, there will be a need for flexibility to work on an ad hoc basis at other courthouses and local HMCTS offices.

THE KEY PURPOSE OF THE ROLE

The Court Usher acts as an essential first point of contact for all the court users involved in hearings. There will be regular contact with the judiciary, assisting the administrative staff with the smooth flow of court work. You will meet members of the public and their legal representatives; prepare court /hearing rooms, and complete documentation, as well as ensuring the court runs smoothly and efficiently. You will also carry out some general clerical work as required to support the work of HMCTS.
Usher needs to be prepared to react quickly and professionally to situations, some of which may be unexpected. You will be comfortable in dealing sensitively and professionally with people from all walks of life; many of whom may be vulnerable and under stress.

OTHER DUTIES

The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post.
The job holder must be able to fulfil all spoken aspects of the role with confidence in English or (when specified in Wales) Welsh.
Additional Information