CPG Coach

at  SymphonyAI

JOIN OUR TEAM! WE ARE HIRING A CPG CLIENT COACH FOR FMCG BRANDS AT IRELAND’S #1 GROCERY RETAILER!

Are you ready to lead the evolution of customer loyalty data in the retail industry? SymphonyAI is a global powerhouse in retail analytics solutions, is seeking an exceptional Manager for CPG Insights & Engagement to join our team. Supporting our leading retail client in Ireland, this role offers a unique opportunity to work with leading Fast-Moving Consumer Goods (FMCG) brands and shape the future of shopper analytics.
Job Description:
As the Client Coach, you will play a pivotal role in ensuring excellence in client support and relationship-building. Your focus will be on supporting CPG manufacturers and Category Managers at Musgrave Retail Partners Ireland (MRPI). Your responsibilities will include maintaining existing client relationships, delivering on client account objectives, and coaching clients to leverage SymphonyAI’s products and services.

Reporting to the Director and Client Lead, you will:

• Manage and develop relationships with a portfolio of CPG clients and related category teams at the retailer, fostering collaboration and the utilization of shopper data and analytical tools.
• Lead day-to-day client interactions, ensuring the successful delivery of agreed-upon services, including software training and customer support.
• Drive the effective utilization of our web-based tools, customized reports, and analytic support services.
• Assist CPGs in aligning their brand business plans with the retailer’s customer and business strategies.
• Coach CPG teams on leveraging our solutions to address critical business questions.
• Support ongoing collaborative engagement between CPGs and the retailer on current and emerging business issues.
• Cultivate strong, enduring relationships with client colleagues at all organizational levels and across functions.
• Identify opportunities to enhance and optimize business processes, engaging leaders in developing these opportunities.
• Deliver ad-hoc analysis projects to support both CPG and retailer stakeholders.