Creative Design Lead (Full-Time/Remote)

at  smilecomau

ABOUT SMILE

Smile is a dynamic national organisation that is based in Australia and was founded in 2006. It is powered by a talented and dedicated team. Our organisation consists of 5 divisions including the National Dental Network, Health Fund Partnerships, Projects & Investments plus more recently, Retail Dental Cover and Corporate Dental Cover. We have 4,000+ Dentists, 12,000+ Support Team, 1,000+ locations, and nearly 1.1M Members nationally. Smile is experiencing rapid growth as a result of imagineering, blue ocean strategies, and a mission-focused team.

USER EXPERIENCE DESIGN:

• Lead the design of Smile’s digital platforms, ensuring seamless navigation and an exceptional user experience for retail members and enterprise members.
• Use AI and user analytics to identify and address pain points, continuously improving conversion rates and customer satisfaction.

USER EXPERIENCE:

• Increase in Net Promoter Score (NPS).
• Reduction in bounce rate on Smile’s digital platforms

REQUIREMENTS

This FULL-TIME ROLE will only suit someone who also meets the following requirements:

• Expertise in collateral design, UI/UX design, and ad creative.
• Proficiency in AI tools (e.g., MidJourney, DALL·E, Adobe Sensei) and design software (e.g., Figma, Adobe Creative Suite).
• Strong understanding of healthcare and B2B design nuances.
• Exceptional communication and cross-functional collaboration skills.
• Data-driven mindset with a focus on iterative improvements.

If you believe you are a great fit for the role and meet ALL requirements above, we are looking forward to hearing from you!

ROLE OBJECTIVES

As a Creative Design Lead at Smile, your focus is to elevate the brand’s visual identity and user experience to help achieve Smile’s ambitious growth and retention goals in both retail and corporate dental cover segments.
This role requires leveraging cutting-edge design practices and artificial intelligence (AI) tools to create compelling, scalable, and customer-centric designs that resonate with Smile’s mission of revolutionising quality healthcare accessibility and affordability.
This role will be reporting to the Head of Marketing and will be a part of the Retail Dental Cover & Enterprise Dental Cover Divisions.
The position will have a full-time commitment of 40 hours per week with at least 6 hours of crossover b/w 8 am-5 pm GMT+10 (Brisbane, Australia)

This FULL-TIME ROLE will only suit someone who also meets the following requirements:

• Expertise in collateral design, UI/UX design, and ad creative.
• Proficiency in AI tools (e.g., MidJourney, DALL·E, Adobe Sensei) and design software (e.g., Figma, Adobe Creative Suite).
• Strong understanding of healthcare and B2B design nuances.
• Exceptional communication and cross-functional collaboration skills.
• Data-driven mindset with a focus on iterative improvements