Creative Operations Lead

at  Ocado Retail

ABOUT US

Our mission is to deliver joy in every shop, through unbeatable choice, unrivalled service and reassuringly good value.
We’re Ocado Retail, a market-leading, joint venture between Ocado Group and M&S and the world’s largest dedicated online supermarket ocado.com. Not only is Ocado.com the only place to shop a full range of M&S food online, it’s also the home to the widest online supermarket range in the UK and champion of small, independent brands. We’re also the brains behind Zoom by Ocado, our same-day grocery delivery service.

WHO YOU ARE

• Project management: Strong project management capabilities to handle campaigns, ensuring deadlines and targets are met.
• Cross functional communication: Effective communication across the marketing department and wider business to ensure alignment and smooth workflow.
• You thrive in a fast paced dynamic environment of ambitious people.
• Previous experience in a studio operations/manager role.
• Organisation: you love calming the chaos, simplifying the complex, making timelines, solving problems and proactively looking for ways to improve processes.
• Experience using project management software, scheduling resource, analysing creative briefs and using gen ai to make our ways of working as slick as possible.
• A proven track record for managing a creative ops team.

ABOUT THE TEAM AND THE ROLE

Eat is the long established in-house studio of creatives and producers that works across all customer touchpoints across Ocado. It serves a matrix of stakeholder groups across the business - CRM, onsite, Zoom, social, performance channels, trade, pr, print, influencers and campaigns.
The multi-discipline team are an ambitious crew who strive to create brave, authentic and compelling creative. This role is all about the resource management and process that enables great creative work.

WHAT YOU’LL DO

• To operationally manage the day to day output of the creative team - delivering the processes and discipline required to help unleash the teams creative potential.
• Working closely and collaboratively with the Head of Creative to take responsibility for the end to end delivery of all campaigns - managing timings and processes with external agencies.
• To manage the wider creative operations team, ensuring we’re working in the best way to get great work out the door on time and within budget.
• Leading the planning, coordination and control of production processes. Ensuring that all procedures are fit for purpose and as efficient as possible. Drafting all timescales, managing timelines, coordinating cross function dependencies and wider communications.
• Leading innovation in terms of resourcing tools and AI to create greater efficiency and best practice output.
• Oversee and support the planning, execution, and post-production of photography and video projects.