Credential Advisor

at  California State University

Job no: 545029
Work type: Staff
Location: Northridge
Categories: Unit 4 - APC - Academic Professionals of California, Probationary, Full Time, Student Services, Telecommute eligible (work onsite as scheduled and/or as requested and telecommute as scheduled)
Position Description
CSUN strives to be a destination workplace, where everyone understands that they belong to a community that is vital in advancing student success and providing exemplary service to all stakeholders. We foster an environment of success, both for our students and our employees. We have a relentless passion for celebrating diversity, equity, and inclusion as well as being an employer of choice. You will also have the opportunity to realize your own personal goals and be recognized for the work you do, and enjoy the unique value the CSUN community can offer. If this sounds like you, you’ve come to the right place. Learn more: https://www.csun.edu/about-csun.

QUALIFICATIONS

• Equivalent to graduation from a four-year college or university in a job-related field.
• Equivalent to two years of professional experience in one of the student services program areas or in a related field.
• A Master’s degree in a job-related field may be substituted for one year of the professional experience.

KNOWLEDGE, SKILLS, & ABILITIES

• Working knowledge of the practices, procedures and activities of Student Services and working knowledge of the methods and problems of organizational and program management.
• Working knowledge of research and interview techniques and the principles of individual and group behavior.
• Ability and specialized skills to: interpret and apply program rules and regulations; use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements.
• Ability to recognize various value systems and work accordingly; establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations, private and public agencies and others in committee work, and student advising and community contacts.
• Demonstrated ability to make decisions and carry through actions having implications with regard to other program or service areas. Excellent written and verbal communication skills, great attention to detail, prompt professional response and follow up as well as the ability to exercise discretion and tact in all forms of communication.

Under general supervision, the Credential Advisor provides various levels of information, advice and assistance to prospective and admitted credential students. The incumbent monitors individual student progress, performs proactive advising outreach to discuss academic issues and program completion, and supports retention while ensuring compliance to standards, policies and procedures.

• Communicates with faculty, administration, Commission on Teacher Credentialing and local employers.
• Evaluates complex records and updates detailed information in compliance with state and institution established criteria.
• Verifies academic qualifications for initial, intern, renewal and appeal credentials, and recommends to the Commission on Teacher Credentialing for the issuance of these credentials.
• Performs other duties as assigned.
• NOTE: To view the full position description including all of the required qualifications copy and paste this link into your browser: https://mycsun.box.com/s/y5y3b3nf2ewlfx4quof66k3dj1u161zk