Credit and Cash Manager - Asia Pacific

at  BP

JOB DESCRIPTION:

The Credit & Cash Manager – Asia Pacific is responsible for the overall direction and performance of the Customer Cash AsPac team and is a broad operational management role. The Credit & Cash Manager – Asia Pacific is the primary owner of the end-to-end Credit & Cash process with the overall goal of delivering services while ensuring quality and cost efficiency. Credit & Cash Manager – Asia Pacific plays a meaningful role in building the capability and standards of the GBS Asia and will support the development and sustainability of the GBS by ensuring service delivery excellence

KEY RESULTS / ACCOUNTABILITIES

Set and manage Credit & Cash team direction and determine priorities and goals while ensuring smooth delivery of day-to-day operations (e.g. credit exposure limits and review; customer contracts; order fulfilment support; and invoicing).
Develop annual budgets as well as look at long-term (approximately 2-3 years in advance) spending and resourcing plans for multiple process and operations within the Credit & Cash team.
Proactively grow the team to encompass new functions in the future (e.g. customer call centre).
Own accountability and drive the development, management and continuous improvement of the end-to-end credit & cash process.
Drive service delivery performance against agreed service levels and key management metrics and goals.
Maintain accurate and up-to-date service delivery operations, and ensure teams follow operational procedures that provide control and operational flexibility and appropriately protect the company’s assets.
Partner with the Business Account Managers and Commercial Manager to:
Develop and track Service Level Agreements (SLA) to ensure service delivery excellence.
Provide input to service reporting.
Facilitate service transition when required.
Analyse issues that are highlighted by the Business Account Manager and resolve them in a timely manner.
Carry out people management responsibilities in accordance with the organisation’s policies and applicable laws, including:
Plan, assign and direct work.
Appraise performance, provide feedback and coaching, and reward and discipline employees.
Provide opportunities for learning and self-development, and facilitate the development of technical competencies.
Continuously strive to build a culture of high-performance.

EDUCATION AND EXPERIENCE

Bachelor’s Degree in Management, Business, Finance, Accounting, or related field.
Strong understanding of general accounting practices.
Minimum of 9 - 10 years of experience managing a client-service oriented operational function with experience in management of large corporate initiatives/projects, strategic thinking, relationship management, financial budgets and processes.
Minimum of 7 years of Order to Cash experience including infrastructure technologies, processes, procedures and tools.
Minimum of 10 years experience in leading, developing and coaching teams.

SKILLS:

Accounting for financial instruments, Accounting for financial instruments, Accounting policy, Accounting processes and financial systems, Agility core practices, Agility tools, Analytical Thinking, Analytics, Business process control, Business process improvement, Commercial Acumen, Commercial assurance for external reporting, Communication, Creativity and Innovation, Credit Management, Curiosity, Customer centric thinking, Data Analysis, Data visualization and interpretation, Decision Making, Digital Automation, Digital fluency, Financial accounting and reporting, Influencing, Internal control and compliance {+ 4 more}

Please refer the Job description for details