Credit & Collection Specialist

at  Osler Hoskin Harcourt LLP

Osler, Hoskin & Harcourt LLP is one of Canada’s leading business law firms. Advising many of Canada’s corporate leaders, as well as U.S. and international parties with extensive interest in Canada, our more than 1,000 firm members are based in offices in Toronto, Montréal, Ottawa, Vancouver, Calgary and New York.
Osler prides itself on attracting and maintaining some of the brightest talent in the legal arena. Our lawyers, students, management and staff have created a unique firm culture which nurtures mentoring and the exchange of ideas. Osler is a dynamic and exciting place to further your career or carve out a new path.
The incumbent is responsible for full cycle credit, collections, and A/R for an assigned portfolio across Canada. The successful candidate will be responsible for the day-to-day credit and collections tasks that include but are not limited to daily collections, account discrepancies/reconciliations, support of all of the Firm’s clients’ A/R issues, etc.

POSITION REQUIREMENTS

Education and Experience
Post-secondary degree or diploma in Accounting or Business Management or equivalent experience to successfully complete the essential requirements of the role. Minimum 5 years of previous related credit, collections and Accounts Receivable experience, preferably within a professional services firm. An equivalent combination of education, training and experience may be acceptable. A Certified Credit Professional designation from the Credit Institute of Canada (or similar Credit organization) is an asset.\

Knowledge and Skills

• Proficient in MS Office product suite with a strong working knowledge of Outlook, Excel and Word. Experience with Aderant and/or related accounting systems would be an asset.
• Demonstrated ability to perform collections and A/R with diplomacy, confidentiality and tack, while maintaining superior client service.
• Demonstrated ability to be results/target oriented both in their individual portfolio, within a collection team environment as well contributing results to the overall success on a company-wide basis.
• Demonstrated ability to work well in a team environment.
• Must possess a high level of judgement for handling confidential information and monetary transactions.
• Strong decision-making, judgement and organizational skills is required.
• Strong client service orientation and ability to manage multiple client requirements at the same time
• Ability to interact with senior members of the Firm, including the Partners and Senior Management
• Exceptional communication skills (verbal and written), attention to detail, efficient and organized
• Ability to organize data to achieve desired results and design custom reports
• Time management and organisational skills in order to efficiently multi-task and prioritize among many demands
• Strong collaboration and negotiation skills; able to work with tact, poise and discretion
• Ability to work under pressure
• Experienced in applying methods or procedures which are generally well defined and straightforward, but with occasional deviations. Skill in the use of specialized equipment may be needed.
• Able to perform simple to difficult account reconciliations while working with a large number of transactions.
• General accounting knowledge is an asset.
• Demonstrated ability to meet deadlines with minimum supervision (i.e., monthly or quarterly deadlines) is preferred.

For the safety of firm members and visitors, Osler is committed to complying with the recommendations of public health authorities, including with respect to adopting mandatory vaccination policies. Employment at Osler is therefore conditional on complying with any vaccination policies that Osler may adopt from time to time in response to the recommendations of public health authorities.
We are currently working in a hybrid work arrangement, which includes a requirement to work primarily in the office and flexibility to work remotely up to 2 days per week.

• Investigate, analyze, reconcile and collect accounts receivable, generally by telephone or email, in accordance with terms of sale and company policies. Maintain notes and records concerning collection calls and activities for each account.
• Responsible for all communications in a professional and confidential manner using sound judgement, tact, and previous experience to provide excellent collection outcome while maintaining superior ongoing relations with the Firm’s clients.
• Build working relationships with internal departments (i.e. Billing Department), along with Partners and Legal Assistants to investigate and resolve client disputes in a timely manner to ensure satisfactory resolution for all parties involved.
• Work with the Manager of Accounts Receivable for all delinquent situations that requires escalation, even third-party collections or legal action.
• Obtain approval for all special terms, outside of Firm’s normal terms of repayment, that may arise from time to time.
• Supply written and verbal credit references to parties requesting information where applicable.
• Review of daily payments from clients to ensure accuracy and that they are in accordance with the Firm’s procedures/policies.
• Review of the unapplied client payments to research, follow up and to ensure that they are applied correctly according to the client’s remittances.
• Credit card payment processing where applicable.
• Perform other duties related to Collections, Credit, and A/R as assigned
• Perform any other Ad Hoc duties as assigned by the Manager of Accounts Receivable.