Credit & Collections Analyst

at  DXP HSE Integrated Ltd

DXP/HSE Integrated is looking for a Credit & Collections Analyst to join our team at our head office in Calgary. Reporting to the Director of Accounting, you will collaborate with a team to ensure that all Credit & Accounts Receivable processes are being followed to mitigate credit risks. This position is responsible for applying the credit policy, while maintaining integrity and client confidentiality to ensure the effective and timely resolution with internal and external stakeholders.

REQUIRED QUALIFICATIONS

• 3-5 years of experience in a similar role, preferably in a small to mid-sized organization with exposure to Canada’s energy sector.
• A credit specialization (FCI or CCP) completed or in progress would be an asset
• Ability to adapt to a dynamic and often fast-paced work environment.
• Excellent organization and time management skills
• Ability to be proactive and work independently in assuming responsibility for managing multiple priorities.
• Positive, enthusiastic demeanor with a passion for customer service.
• Commitment to results
• Excellent oral and written communication abilities
• Excellent computer skills, including intermediate/advanced experience in MS Excel (Power Query, VLOOKUP’s, Pivot tables).
• Comfortable knowledge of debits and credits as it relates to the GL.
• Ability to establish respect and rapport with team and others
• Excellent customer service skills
• Able to deal with interruption

• Understand client payment processes and implements strategies that effect prompt payment from customers; Uncovers client issues and takes appropriate action to resolve those issues preventing customers from making prompt payment
• Analyze and support credit approval and review processes. Approve credit limits up to $5,000, initiate credit limits over $5,000 as per the DOA.
• Conduct account research and analysis
• Appropriately escalate issues to and involve the right resources so that action plans can be prepared and agreed upon for implementation
• Assists with special projects as requested
• Proactively develop relationships with key internal/external client contacts, gaining recognition as a credit & collection team resource
• Communicate with clients via phone, email and mail regarding billing matters and coordinate with the sales or operations teams to facilitate resolution.
• Proactive review of accounts receivable aging status and follow up with customers for resolution of outstanding accounts while engaging with management over any problems encountered
• Responsible for daily cash applicationReporting for period ends (additionally for vacation coverage)