Credit & Collections Analyst

at  LodgeLink

QUALIFICATIONS

• Working towards or has a Business/Finance degree or 2+ years’ experience in A/R, credit/collections
• Prior work in skip tracing and updated customer information in the ERP system
• Highly organized with the ability to manage priorities
• Strong written and oral communication skills, capable of professional interaction with various levels of operations and other departments, internally and externally
• Experience with Microsoft Excel, Outlook and Power BI would be considered and asset
• Prior experience with ERP systems such as SAP /NetSuite experience is a plus

ABOUT LODGELINK

LodgeLink, a Black Diamond Group company headquartered in Calgary, Alberta, Canada is more than just a digital marketplace and ecosystem for crew travel; we’re a caring tech company on a mission to transform workforce travel. Our digital platform is the key to unlocking seamless solutions for finding, booking, and managing crew travel and accommodation needs. Powered by a growing network of hotel and lodge partners, we address the unique challenges of crew travel, applying technology to streamline the entire process from booking to management, payments, and cost reporting. At LodgeLink, we’re not just saving our customers time and money; we’re changing the future of workforce (crew) travel – for the better.
United by our vision to be THE ecosystem for workforce travel, our values reflect our commitment to collaboration, agility, dependability, inventiveness, and audacity. As a diverse and inclusive team, we come together, sharing ideas, building disruptive technology, and tackling complex problems. Our relentless pursuit to deliver value and superior customer experiences is inspired by a collective passion to ‘Create A Better Way’ for all.
At LodgeLink, we’re seeking exceptional team players with an entrepreneurial spirit to contribute to our rapid growth. If you crave a career, not just a job, we could be the perfect fit.

LodgeLink Total Rewards | Caring for our team is a priority, and we’re pleased to provide these benefits:

• Building a diverse and inclusive team, supporting career growth and development.
• Competitive base salaries.
• Share Appreciation Rights program for salaried employees.
• Paid vacation days and sick days.
• An employee charitable donation program.
• Hotel and travel discounts.
• Comprehensive benefits package including extended health, vision, dental, Health Spending Account, TeleDoc, Employee Assistance Program, Life, Long-term Disability, AD&D, and Critical Illness Insurance.
• Located in beautiful Eau Claire in downtown Calgary, within a 5-minute walk to Prince’s Island Park
• Company-hosted events, and a game room.
• Ability to join our Social Club and join colleagues for fun events such as golf, bowling, curling, stampede events and more.
• Free access to the Aspen Properties Fitness Centers.

LodgeLink is a Black Diamond Group company. Learn more: www.lodgelink.com
Black Diamond Group is a publicly traded company with 20 years of experience in modular space and workforce solutions, and operations across Canada, the United States, and Australia. Learn more: www.blackdiamondgroup.com

ABOUT THE ROLE

We have a full-time position for a Credit & Collections Analyst based in Calgary, AB. This role is Hybrid, with the ability to work 20% from home.
We are looking for a new team member to be part of our growing company – someone who enjoys a fast-paced environment like LodgeLink. You will be responsible for supporting credit & collections throughout LodgeLink and Aero Travel, working alongside the team to identify opportunities for improvement as we continue to grow.
Reporting to the Manager, AR & Collections, the Credit & Collections Analyst is an integral part of the LodgeLink team. The role is responsible for customer collections, supporting credit reviews and deviations, and working alongside our commercial teams to support the company’s growth needs. Essential skills for this role include strong interpersonal and communication skills to build quality relationships with external and internal stakeholders, and effective time management. Our values are Agile, Inventive, Dependable, Audacious and Collaborative – and we love our dynamic and inclusive team.

DUTIES AND RESPONSIBILITIES

• Daily/Weekly review of customer’s account balances compared to agreed payment terms and credit limits
• Identify aged customer balances and coordinate communications with these customers to facilitate timely payment of accounts
• Communicating with Medium/High risk customer accounts, credit card customers on collections and credit escalations.
• Generate and provide customer statements from the ERP system biweekly
• Collecting Credit Card payment and providing payment receipt to customers
• Cash Application and handling customer disputes.
• Maintain credit policy which keeps credit losses and slow collection of receivables at a minimum, ensuring maximization of sales revenue
• Derive timely resolution of customer disputes through discussions and collaboration with Invoicing and Customer Success teams as required
• Accurate tracking of customer responses and payment agreements
• Identify and recommend opportunities for A/R collection actions or improvements
• Prepare ad hoc reports pertaining to collections, credit compliance and cash forecasts