Credit & Collections Analyst - OCI

at  Olympus Corporation of the Americas

Workplace Flexibility: Hybrid
Are you looking for a company that cares about people’s lives and health, including yours? Let’s inspire healthier lives, together.

JOB DESCRIPTION

The Credit & Collections Analyst works with minimum supervision to enforce established credit and collection policies and procedures. Responsible for supporting the Billing function to help ensure accurate and timely invoices are issued to customers. The Credit & Collections Analyst will manage order releases and will work out prepayment arrangements if necessary. Maintains control over the risk of losses in accounts receivable, reviewing and recommending terms and limits for existing customers, and following-up with or otherwise taking appropriate measures to ensure that past due customer balances are paid. The Credit & Collections Analyst will develop and maintain strong relationships with internal and external customers and resolve issues in a timely manner.

ABOUT US:

Our Medical business uses innovative capabilities in medical technology, therapeutic intervention, and precision manufacturing to help healthcare professionals deliver diagnostic, therapeutic, and minimally invasive procedures to improve clinical outcomes, reduce costs, and enhance the quality of life for patients and their safety.
Olympus Canada Inc. (OCI)—a subsidiary of Olympus Corporation of the Americas—manages the Company’s operations and workforce throughout Canada in roles such as sales, marketing, service, and support functions. Based in Richmond Hill, ON, OCI is committed to developing our employees and supporting our local communities. For more information, visit olympuscanada.com and truetolife.com.
Headquartered in Tokyo, Japan, Olympus employs more than 31,000 employees worldwide in nearly 40 countries and regions. Olympus Corporation of the Americas, a wholly owned subsidiary of Olympus Corporation, is headquartered in Center Valley, Pennsylvania, USA, and employs more than 5,200 employees throughout locations in North and South America. For more information, visit www.olympusamerica.com.

OUR PURPOSE IS TO MAKE PEOPLE’S LIVES HEALTHIER, SAFER, AND MORE FULFILLING.

Our Core Values are reflected in all we do: Integrity – Empathy – Agility – Unity – Long-Term View
We deliver on our purpose and our core values by staying True to Life.

JOB DUTIES

• Responsible for managing all aspects of credit and collections for customer accounts.
• Maintain customer master data in financial system.
• Process new customer account requests.
• Receive and process new customer applications for credit. Work with Commercial Operations and sales representatives to collect completed credit applications and request additional information when necessary.
• Communicate directly with customers and sales representatives when necessary to advise on credit decisions, negotiate prepayments and payment terms.
• Accurately follow invoicing instructions as per requirements noted on sales orders and purchase orders
• Generate Credit/Debit Memo requests.
• Submit invoices online through customer’s billing websites as required.
• Contact clients by phone and email to secure timely payment of open invoices and resolve payment disputes.
• Develop and maintain strong relationships with payables contacts in each customer to help encourage timely payments. Research and resolve issues associated with collection, lost payments, and customer accounts. Coordinate resolution efforts to ensure timely collection of cash.
• Charge customer credit cards.
• Maintain well-organized customer files and collection notes.
• Achieve assigned targets for cash receipts and reduction of past dues.
• Reconcile receivable detail to general ledger accounts for all customers.
• In conjunction with other credit analysts, monitor A/R reports for both lease and trade receivables and initiate the assignment of risk percentages to the monthly allowance for doubtful accounts analysis to be further reviewed by management.
• Monitor group email boxes and coordinate with team members to ensure prompt resolution of requests.
• Work closely with Finance, Commercial Operations and Service to research and resolve inquiries.
• Provide excellent customer service to external and internal contacts.
• All Other Essential Duties as directed.